Recent content by alanchiu

Originally we have operator to cover, but it is no longer the case. What should I do to have the incoming calls ring directly to AA?

Thank you for responding. The lines are centrex lines. Can you give me a step-by-step example? Also, will this shorten the incoming rings?

we have a legend R6 with 20 centranet lines and a Amanda@work R6. Most of the lines are pooled to pool #70 and 891, and others are dedicated to individual fax lines. There are two operators: 100 and 142. All users are put in cover group 30 and have their own boxes. all stations' group coverers...

The system is a merlin legend r7 with 4 analog lines. Currently the four lines are assigned to pool 70. One of the line has unlimited nationwide calling. How can I program the switch so that this line can be selected first for LD.

The system is merlin legend R6 with two T1s and other 408s. Current pools are 70 and 690. We had tried to create a third group 600 or 691 with PC SPm for 24 channels but it did not work. We had verified that 890 - 899 are not used and tried to use them, but still did not work! Anyone had this...

Just one cabinet. why?

Thanks for the recommendation and I will show it to my tech. New updates: most of the incoming lines were locked up last week (getting dead air)and when we checked the error log, we saw some "interdigit time out " message. We warm boot the system and everything back to normal. Then we called...

We have 7 incoming lines (20 DID) and 8 outgoing lines. According to the operator, she does not believe that the voice mail was very busy when it happened; however, is there any way to verify it.

We just installed a Magix 3.0 will CID and messaging. In order for users to check voice mail from outside, we assigned a CID (#599) to a phantom extension will mail box setup as integrated VM. It works fine most of the time but users are starting to report that every once a while when they...

Thanks! I will try.

I am new to merlin legend and need to add a Park zone button on a QCC console DSS, so that the operator can park an incoming call, page the needed person.