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Cisco: Intelligent Contact Management (ICM) Links

Cisco: Intelligent Contact Management (ICM)

Associations & User Groups
Computer Society of South Africa
In S. Africa, our organization fosters the growth of information and
communication technology professionals.
Commercial Vendors
Call Center
We provides IP technology systems and well managed inbound call center with large number of facilities like: handling response, multi-media working, recording of all calls, Interactive Voice Recognition (IVR) to our clientÆs.
Latigent LLC
Solution provider for Business Intelligence and Analytics. Contact Center Consulting and Workforce Optimization solutions. BlueVue Reportal and Analytics provides customizable turnkey reporting solutions.

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