IP Office Maintenance Manual - Table of Contents

Table Of Contents taken from the IP Office Maintenance Manual found here (currently updated to rel. 3.1): http://support.avaya.com/elmodocs2/ip_office/R3.1/maintenance.pdf
About this Book ......................................................................................................................... 1
Target Audience ......................................................................................................................... 1
Intended Use ............................................................................................................................. 1
Escalation .................................................................................................................................. 3
IP Office Technical Escalation Process........................................................................................... 3
Information for Escalating a Case ................................................................................................ 4
Remote Access
Remote Access Options .............................................................................................................. 7
Remote Manager Setup .............................................................................................................. 8
Call Quality
Analog Calls Cutting Off ............................................................................................................. 11
Calls Clearing Down Without Audible or Visual Evidence of Dialing ................................................. 15
Calls Over IP Trunk Disconnect Without Busy Tone ....................................................................... 17
Incoming Calls to IP Phone Do Not Have Complete Transmission.................................................... 18
ISDN Calls Cutting Off................................................................................................................. 20
VoIP Calls Echo or Have Poor Speech Quality ............................................................................... 23
Call Routing
Attempts to Dial Out Locally Get Routed Over VoIP Trunks ............................................................ 27
Delay Between Incoming Analog Line Ringing and Call Presented to Extensions................................ 31
Enabling Fax Machines to Dial Out Without Dialing 9 ...................................................................... 32
Incoming Calls Connected Together ............................................................................................. 34
LCR for Routing Calls Over IP Lines Not Working .......................................................................... 35
Not Able to Set the Outgoing Caller ID Information........................................................................ 38
User Cannot Make External Calls and Phone Displays "No User"..................................................... 41
User is Unable to Make Internal or External Calls........................................................................... 43
User is Unable to Receive Calls .................................................................................................... 48
VoIP Calls Not Tagged with Priority over Data Packets ................................................................... 51
DTE
DTE Port Maintenance .................................................................................................................. 53
Hunt Groups
Hunt Group Forwarding Not Working .............................................................................................. 57
Message Waiting Lights Not Displayed When Message is Left for a Hunt Group.................................... 59
Overflowed Calls do not Follow Overflow Group Settings................................................................... 61
Overflow Hunt Group Not Being Activated ....................................................................................... 62
SCN Users Can Not Contact Hunt Groups at Other Sites.................................................................... 65
Voicemail Queuing not Working for Hunt Group ............................................................................... 66
IP Routes
Adding IP Route Breaks Connection Between IP Office and Manager .................................................. 69
Newly Created IP Route Does Not Work............................................................................................ 71
Licenses
Backup License Key ....................................................................................................................... 73
Existing Licenses are Invalid Upon Opening or Merging System Configuration....................................... 74
IP Office License Issues .................................................................................................................. 77
Newly Added Licenses Show Invalid or Unknown................................................................................ 78
Restore License Keys...................................................................................................................... 79
System
Control or Expansion Units Rebooting Constantly ............................................................................... 81
Manager Application Not Contacting the IP Office System ................................................................... 82
Remote System Displayed Within My Configuration ............................................................................ 87
Unable to Load Bin Files After DTE Reset ........................................................................................... 88
User Account Configurations Have Reverted Back to the Defaults......................................................... 91
User Numbers are Not in the Correct Order........................................................................................ 92
System Upgrade
IP Office Does Not Reboot or Goes into a Reboot Loop After a System Upgrade..................................... 95
Telephones
IP Phone Displays "Invalid set Type" or "Wrong set Type" .................................................................. 103
IP Phones Not Restarting ................................................................................................................. 105
Time & Date is Incorrect on Handsets................................................................................................ 107
Time Profiles
Configured Time Profile Not Activating............................................................................................... 109
Trunks
Analog Trunk Lines Remain Connected......................................................................................... 113
E1 PRI 30 Lines................................................................................................................................ 115
Incoming Calls have no Caller ID Information on Analog Trunks ......................................................... 117
Incoming Calls have no Caller ID Information on ISDN Trunks............................................................. 122
User Can Not Page over IP Line to Remote Site .................................................................................. 125
Voicemail
Attempts to Access Voicemail from Remote IP Office Site is Unsuccessful.............................................. 127
Message Waiting Light Illuminated without Messages ........................................................................... 130
Message Waiting Light will not Illuminate after a Message is Left........................................................... 132
User or Hunt Group has Difficulties Receiving Voicemail Messages ....................................................... 134
Voicemail Messages have Broken Gaps on Playback ........................................................................... 135
Voicemail Pro Server Not Starting or Loses Connection........................................................................ 137