Our IT staff is really short-staffed. What administrative tasks can we allow other groups to do?

Two of the most obvious are user creation and group maintenance. I can imagine network administrators having heart failure by reading this, but I've seen it work. One of the most common complaints you hear from new employees is that it took forever for their system IDs to be created. This is why I'm a firm believer that you give user creation access to one or two people in your HR department . Let's face it, HR is going to know about new employees long before your IT people will. This works really well in organizations where you have request systems that are keyed from your Domino Directory.

The second area is group maintenance. Each group should have an owner. My suggestion is that owner be the administrative support professional for that business area. When you think about it, people move between groups all the time. That department's administrative or executive assistant is going to know who belongs in what groups, and they're going to know better than the IT people. By doing this, the only thing they can hurt is their own department. They'll make a mistake and wipe out the members of their group exactly once. They'll have to rebuild it, and they'll never do it again. I've done this in my own environment before, and it worked like a dream.