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Where to get help for VirusScan (Tech Support / Updates)
Virus
Here are the sites where you can get help for your McAfee/NAI antivirus products:
Retail Users:
http://www.mcafeehelp.com
Corporate Users:
http://mysupport.nai.com/
NOTE: You'll need your [color blue]GRANT NUMBER[/color] to access the post questions to the Technical Support team. The grant number is [color red]NOT REQUIRED[/color] to access the Knowledge Base anymore. In short, it's FREE!!!
Download DAT/SuperDAT updates from here:
SuperDAT:
http://www.networkassociates.com/us/downloads/updates/superdat_download.asp
DAT files only:
http://www.networkassociates.com/us/downloads/updates/dat_download.asp
Current versions of McAfee Anti-virus software(plus End-of-Life dates):
http://www.networkassociates.com/us/products/mcafee/end_of_life.htm
Submitting virus samples to NAI for analysis:
via email: virus_research@nai.com
via web: http://www.webimmune.net/
(NOTE: you'll need a valid E-MAIL address to register)
Hope this helps!
AVChap![[2thumbsup]](/data/assets/smilies/2thumbsup.gif "[2thumbsup] [2thumbsup]")
Retail Users:
http://www.mcafeehelp.com
Corporate Users:
http://mysupport.nai.com/
NOTE: You'll need your [color blue]GRANT NUMBER[/color] to access the post questions to the Technical Support team. The grant number is [color red]NOT REQUIRED[/color] to access the Knowledge Base anymore. In short, it's FREE!!!
Download DAT/SuperDAT updates from here:
SuperDAT:
http://www.networkassociates.com/us/downloads/updates/superdat_download.asp
DAT files only:
http://www.networkassociates.com/us/downloads/updates/dat_download.asp
Current versions of McAfee Anti-virus software(plus End-of-Life dates):
http://www.networkassociates.com/us/products/mcafee/end_of_life.htm
Submitting virus samples to NAI for analysis:
via email: virus_research@nai.com
via web: http://www.webimmune.net/
(NOTE: you'll need a valid E-MAIL address to register)
Hope this helps!
AVChap