USING PHANTOMS TO ALLOW MULTIPLE USERS ON A PHONESET, EACH WITH A DID AND VOICEMAIL
Note: Switches with integrated voicemail, such as Meridian Mail or Call Pilot, should use ACDs instead of phantoms since ACDs don't use up licenses. In my experience with a Meridian 11c and Centigram voicemail (which is external to the switch), ACDs wouldn't work correctly.
The goal is to have one physical phoneset used by several users who each have their own dial-in number and voicemailbox. The physical phoneset is set up normally and has CLS SFA (Secondary Forwarding Allowed) added. Since we'll be forcing the phantom phones to forward to the physical one, we must let the physical phone forward the phantoms' DNs again to voicemail if nobody answers.
On the 11c, phantoms are built starting at loop 61 - check the documentation for your system if you have a different model. Pay particular attention to the CLS and FTR settings. For this example, the physical handset's DN is 3454, the phantom's DN is 3990 , and the voicemail DN is 3980.
Code:
>ld 10
PT0000
REQ: new Phantoms cannot be copied (CPY) or moved (MOV).
TYPE: 500 Phantoms are type 500 (analog)
TN 61 1 Phantoms start on loop 61
PHANTOM System indicates this is a phantom set
CDEN <cr> Card density
DES TEST 1 to 6 character DESignator
CUST 0 Customer number (usually 0)
WRLS NO System indicates this is not a wireless phone
DN 3990 This phantom set's extension number
MARP System indicates this is a Multiple Appearance
CPND new Create a new name for Calling Party Name Display
NAME John,Smith What another extension sees as a name
XPLN <cr> Maximum length of CPND name (defaults to 27)
DISPLAY_FMT <cr> Display Format (defaults to FIRST,LAST)
VMB <cr> Create a MerMail or CP mailbox?
HUNT 3454 Where to Hunt to
TGAR 1 Trunk Group Access Restriction
LDN <cr> Listed Directory Number
NCOS 3 Network Class Of Service
RNPG 4 Ringing Number Pickup Group
SGRP <cr> Scheduled Access Restriction Group
CLS XFA SFA FNA MWA HTA
XFA=Call Transfer Allowed, SFA=Secondary Forwarding Allowed,
FNA=Forward No Answer Allowed, MWA=Message Waiting Allowed,
HTA=Hunting Allowed
RCO <cr> Ringing cycle option
LNRS 16 Last Number Redial Size
MLWU_LANG <cr> Multi-Language WakeUp
PLEV 2 Priority Level
FTR FDN 3980 Where calls are forwarded if there's no answer
FTR CFW 4 Call Forward DNs can be 4 digits
FTR DCFW 4 3454 Default Call Forward 4 digits to physical phone
FTR <cr> End the edit
Note DCFW 4 3454 - this forces the call on the phantom to forward to the physical phoneset. To change the physical phoneset's CLS to include SFA:
Code:
>ld 11
REQ: chg
TYPE: 3903
TN 13 4
ECHG yes
TYPE CLS SFA
TYPE <cr>
If you get a Loop out of range error message when trying to create a phantom
If you receive an error such as SCH0122, that means phantoms aren't enabled. First, check Common EQUipment in LD 22 to see whether SuperLoop N96 exists.
Code:
>ld 22
PT2000
REQ prt
TYPE cequ
CEQU
MPED 8D
SUPL 000 004 008 012
016 032 036 040
044 048 064 068
072 <-- SuperLoop N96 doesn't exist here
XCT 000
CONF 029 030 031 062
094 095
DLOP NUM DCH FRM LCMT YALM T1TE TRSH
PRI 01 24 ESF B8S FDL 0 00
MISP
REQ ****
OVL000
Use LD 97 to create SuperLoop N96.
Code:
>ld 97
SCSYS000
MEM AVAIL: (U/P): 1099977 USED U P: 122328 153950 TOT: 1376255
DISK RECS AVAIL: 236
REQ chg
TYPE supl Superloop
SUPL N96 Add Phantom SuperLoop 96 (N=Phantom, V=Virtual)
WRAP UP SUPL 096 (NEW) ..OK
MEM AVAIL: (U/P): 1099294 USED U P: 122663 154298 TOT: 1376255
DISK RECS AVAIL: 235
REQ ****
OVL000
Each SuperLoop gives you the equivalent of four (4) 16-port analog cards (64 TNs). Card numbers in an 11c start at 61, so you can build phantom phones on 61 x, 62 x, 63 x, and 64 x. If you need to build more SuperLoops, use N100 next, N104, etc. (increase by 4).
When a phantom DN rings, it is forced to forward (DCFW) to the physical phoneset - users with displays can see the forwarded number and tell who should pick up. If nobody answers, the call is forwarded again (SFA) to the voicemail DN programmed in the phantom (FTR FDN xxxx).
Mailboxes are set up exactly as if the phantom phones were physical, with the phantom's extension as the mailbox extension number. The users will get no indication voicemail is waiting from a phantom phone, so they'll have to manually check it on their own.
Thanks to Gene Trout for help in figuring this all out.
