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HOW DO I KNOW WHAT LOAD TO GO INTO TO
INPUT/OUTPUT CRASH COURSE
Crash Coarse to Meridian PBX Programming:
This is a short introduction into programming a Meridian PBX. The Meridian PBX's software divides information into LOADS. Each Load has a specific function for example. LD 20 is where you can print information about phones. The loads range from LD 01 - LD 143. ALWAY LOOK UP ERROR MESSAGES!!!!
Error messages indicate to you what you are doing incorrectly, ignoring them can lead to hours of fustration.
What I am going to show you should work in a Meridian PBX's with Release 19 and above. We will be using the Following Loads or (Loaders) programs
LD 10 - Creating and editing Analog phones.
LD 11 - Creating and editing Digital phones.
LD 18 - Speed Call Lists- How to set them up.
LD 20 - Moves, Adds, and Changes, Most of the common programming will be done here.(in Release 19 and above LDs 10,11,and 32 are accessible through LD 20.)
LD-23 - Programming ACD's , Here we will program Telephone number that will ring directly to Voicemail without using TN's.
LD-32 - Stating, Enabling and Disabling Telephones
LD 43 - Backing up the PBX
LD 95 - Name Changes, This is where we add, delete, or change the names for any numbers we program.
The Meridian system will usually prompt you for what you need to do. Here are some typical prompts the system asks for:
REQ: - The Request prompt, Requests information. The system is waiting for your command. valid responses are different for each load.
(LD 20) Valid commands are:
-PRT
-DISU
-NEW
-ENLU
-CHG
-OUT
-STAT
-COPY
*DataHeads please note: BackSpace does not work if you mess
up in this programming.Please refer to below:
(Shift 8) a.k.a. (the Star key) is used when you make a mistake see below
* Allows you to reenter information at that specific prompt
** Takes you back to the beginning of the load.
**** Takes you out of a load or type "END"
TYPE: This is the type of item you want change i.e.
Valid inputs are:
Phone Types-- 2616, 2008, 2006, 39XX
or
TNB-- Terminal Number (port number on the switch)
i.e. 12 00 01 00 - 12=Loop 00=Shelf 01=Card 00=Unit
*Please note: Enter "spaces" between the numbers:
Not 12010!(its not a zip code!)
or
DNB-- Directory Number (a.k.a. Phone extension)i.e.- 6500
CUST: Customer number (almost always "0" unless you have more then one customer set up)
Short Cut's
For Option 11's:
When entering the "TN" information you don't have to insert all the 0's.
i.e. 09 00 00 02 would only be 9 2.
============================================================
(TOP)
Logging in:
Be carful not to log in more than 3 time incorrectly, If you see OVL400 this means you are locked out for up to 45 Minutes.
You should see this when you press return:">" or "OVL000"
Then press: Return
then type "LOGI"
Then you should see "PASS"
Type: "your password"
How to Program a Speed Call List
Step 1) LD 18
Step 2) REQ: NEW
Step 3) TYPE: SCL
Step 4) LSNO: (0-8190) Pick an unused number for Speed Call List
Step 5) TOLS: (skip this) To list (new speed call list number)
Step 6) NCOS: (0)-99 û 0 is the default. *Speed calls override the telephones NCOS* You should change to match the telephone's NCOS
Step 7) DNSZ: 4-(16)-31 û This is the maximum amount of Digits allowed for each Speed call list.
Step 8) SIZE: 1-1000 - Maximum Telephone #Æs allowed per List
Step 9) WRT (YES) NO û This tells the PBX to back it up in the ôData Storeö
Step 10) STOR xxx yyyày - xxx- the position in the list Yyy-yyyy is the telephone number-*Remember to program a ô9ö if you use it to dial out with. Ex. 01 9,1-800-555-1212
Step 11) WRT (YES) NO - This tells the PBX to back it up in the ôData Storeö
Creating Intercom Groups
Basically Dial Intercom Groups are an internal paging system for the Meridian PBX System.
There are two ways you can set up these groups:
R- Which means Ring.
If you dial someones 2-digit intercom number it will wait until it is answered before you will be able to talk.
V- Which means Voice
This will ring once then automatically pick up so you can talk or listen.
It will only ring continuously if the person is on the phone.
To Create Intercom Groups, first print your existing groups.
STEP 1)LD 20
STEP 2)REQ: PRT
STEP 3)TYPE: DIG
STEP 4)CUST: 0
then enter through.
This will give you the list of groups already programmed.
To create a new Intercom Group, just create an Intercom Key on the phones that you want to be in the same Intercom group.
Adding an Intercom key:
This example is a M2616
STEP 1) REQ: CHG
STEP 2) TYPE: 2616
STEP 3) TN: xx-xx-xx-xx
STEP 4) ECHG:YES
STEP 5) ITEM: KEY 8 DIG 1 10 V
This is the 8th key on a persons phone.
The Dial INTERCOM Group "1"
The persons personal group number "10"
V= Voice...
You need to program this on at least 2 phones with the same Intercom Group numbers
but with different Personal Numbers i.e. 10 and 11.
To use the feature;
Person 10 would press his Intercom Key (key 8) and dial "11" and
if the other person "11" is off the phone it would ring once then automatically pick up.
Then you can just speak to them without them having to press anything.
You must assign everyone you want to be able to talk to on the same Group number.
i.e. Group 1 members can only talk to other group 1 membersàso on and so forth
Setting Time and Date
To set the time and date of your system you program in load 2:
Step 1) LD 02
Step 2) STAD "Day Month Year Hour Minute Second"
i.e. STAD "24 11 1976 15 41 49" = November 24th 1976 3:41pm 49 seconds"
To test it...
Type: "TTAD" - (this tests time and date)
Printing a Phone
LD 20
REQ
RT
TYPENB
CUST: 0
DN: i.e. 5555
Then press enter until it begins to auto scroll. This will give you the Phone "Type" i.e. 2616 and the TN i.e. "12 00 05 00"
Then type:
REQRT
TYPEPhone type)or ("TNB")
Valid phone types
2xxx -You may enter: 2006, 2008, 2016, 2216, 2616
3xxx -For Taurus sets (Release 24 Later) 3901,3902,3903,3904, or 3905
TN: This is where you put the TN info you printed above. example:"12 00 05 00"
Then "enter through"
Looking up Error Messages
To look up error message(This may not work for all Release software):
Step 1) Log In
Step 2) Type (4 stars - "Shift 8") " **** "
Step 3) Type "Shift and the "1" Key
Step 4) Type "ERR then "space" the "error message"
Ex.
SCH0600
(Shift) "1"
>ERR SCH0600 (enter)
>
SCH0600
Illegal Input Character
Moves/Adds/Changes
Moving a Telephone
To move a Telephones between exsiting location:
LD 10 for Analog
LD 11 for Digital
LD 20 (for Rls 19 and above)
REQ: MOV
TYPE: (Phone Type)
TN: (Terminal Number)
TOTN: (To new TN Number)
Then Enter Through...
Here is an Example:
Thelma X5000 TN 12 0 0 0 TYPE: 2008
Louise X5001 TN 12 0 0 1 TYPE: 2616
Find and empty Digital Tn that is not programmed
(i.e.12 0 0 10)
Then
In LD 20 do a:
REQ: MOV
TYPE: 2616
TN: 12 0 0 1
TOTN: 12 0 0 10
then Enter through.. Now Louise is in limbo right now..then
do a REQ: MOV
TYPE: 2008
TN: 12 0 0 0
TOTN: 12 0 0 1
Then Enter Through... now Thelma is moved to where Louise
was... Then do
REQ: MOV
TYPE: 2616
TN: 12 0 0 10
TOTN: 12 0 0 0
Then Enter Through..
You now Successfully Swapped Thelma and Louise's places
without having to change any wiring. Now just swap
their Physical telephones places.
Deleting a telephone
In LD 20 Do a:
REQ: OUT
TYPE: (Type of phone you are outing)
TN: (The TN of the phone you are outing)
Then Return Through.
Enabling a phone
To Enable a phone, at the REQ prompt in LD 20 or 32 type ENLU then the TN of the phone.
LD 20
REQ: ENLU "TN" (i.e. ENLU 12 00 05 00)
Disabling a phone
To Disable a phone at the REQ prompt type DISU then the TN of the phone. REQ: DISU "TN"
i.e. DISU 12 00 05 00
Changing the Display name
To change a name alway out the old name then insert the new name.
LD 95
REQ: OUT
TYPE: NAME
CUST:"0" DN: 5555
Return through to the "REQ" prompt.
Then add the new name:
REQ: NEW
TYPE: NAME
CUST:"0" DN: "The extension" i.e. 5555
NAME: "The name" i.e. BOB JONES
You can add more names at the next "DN" prompt
Building an ACD Mailbox
Step 1) LD 23
Step 2) REQ: NEW
Step 3) TYPE: ACD
Step 4) CUST: 0
Step 5) ACDNEnter the mailbox number or DID #)
Step 6) MAXP: 1
Step 7) NCFW: (Voicemail number)Or the number you want this acd to forward to
Step 8)Then "Enter" Through
You have just created an ACD Mailbox in the pbx. When ever
anyone calls this number it will automatically
forward to voicemail or the number that you assigned
in "(NCFW field) - Night Call Forward" prompt.
*Please note: Make sure you create a mailbox in your
Voicemail with the same extenstion.
* You can label the name in LD 95
Printing Routes
LD 21:
REQ: PRT
TYPE: RDB
CUST: 0
ROUT: (specify a specific route number or leave blank for all of them)
ACOD: (you can sort by access code or leave it blank)
Scroll through with "Enter" This is another long list you might want to try to capture it before you press "enter"
Listing Trunk Members
LD 21
REQ: LTM
CUST: 0
Route: (you can specify specific routes or leave it blank for all of them)
ACOD: (Blank or you can sort by access code)
Printing Customer Info
LD 21
REQ: PRT
TYPE: CDB
CUST: 0
Then scroll through.. be careful this is a long list be sure to set your printer to on or your procomm to capture before scrolling through.
Listing Phone by Features
LD 81
REQ: LST
CUST: 0
DATE: (you can sort by date)
Page:
DES: (you can sort by the Des description)
FEAT: (this is where you put the feature of the phones you want to print) i.e. if you wanted to find all analog lines or phones you would put in "DTN"
Finding the Issue and Release (software version) of your PBX
Ld 22
REQ:"ISS" -This gives you the:
Version
Release
ISSUE
and any patches you have installed.
Backing Up Your System
To back up the PBX make sure there is a Meridian Floppy in the Floppy drive. Then go to:
LD 43
"." TYPE "EDD"
Return through
This is a short introduction into programming a Meridian PBX. The Meridian PBX's software divides information into LOADS. Each Load has a specific function for example. LD 20 is where you can print information about phones. The loads range from LD 01 - LD 143. ALWAY LOOK UP ERROR MESSAGES!!!!
Error messages indicate to you what you are doing incorrectly, ignoring them can lead to hours of fustration.
What I am going to show you should work in a Meridian PBX's with Release 19 and above. We will be using the Following Loads or (Loaders) programs
LD 10 - Creating and editing Analog phones.
LD 11 - Creating and editing Digital phones.
LD 18 - Speed Call Lists- How to set them up.
LD 20 - Moves, Adds, and Changes, Most of the common programming will be done here.(in Release 19 and above LDs 10,11,and 32 are accessible through LD 20.)
LD-23 - Programming ACD's , Here we will program Telephone number that will ring directly to Voicemail without using TN's.
LD-32 - Stating, Enabling and Disabling Telephones
LD 43 - Backing up the PBX
LD 95 - Name Changes, This is where we add, delete, or change the names for any numbers we program.
The Meridian system will usually prompt you for what you need to do. Here are some typical prompts the system asks for:
REQ: - The Request prompt, Requests information. The system is waiting for your command. valid responses are different for each load.
(LD 20) Valid commands are:
-PRT
-DISU
-NEW
-ENLU
-CHG
-OUT
-STAT
-COPY
*DataHeads please note: BackSpace does not work if you mess
up in this programming.Please refer to below:
(Shift 8) a.k.a. (the Star key) is used when you make a mistake see below
* Allows you to reenter information at that specific prompt
** Takes you back to the beginning of the load.
**** Takes you out of a load or type "END"
TYPE: This is the type of item you want change i.e.
Valid inputs are:
Phone Types-- 2616, 2008, 2006, 39XX
or
TNB-- Terminal Number (port number on the switch)
i.e. 12 00 01 00 - 12=Loop 00=Shelf 01=Card 00=Unit
*Please note: Enter "spaces" between the numbers:
Not 12010!(its not a zip code!)
or
DNB-- Directory Number (a.k.a. Phone extension)i.e.- 6500
CUST: Customer number (almost always "0" unless you have more then one customer set up)
Short Cut's
For Option 11's:
When entering the "TN" information you don't have to insert all the 0's.
i.e. 09 00 00 02 would only be 9 2.
============================================================
(TOP)
Logging in:
Be carful not to log in more than 3 time incorrectly, If you see OVL400 this means you are locked out for up to 45 Minutes.
You should see this when you press return:">" or "OVL000"
Then press: Return
then type "LOGI"
Then you should see "PASS"
Type: "your password"
How to Program a Speed Call List
Step 1) LD 18
Step 2) REQ: NEW
Step 3) TYPE: SCL
Step 4) LSNO: (0-8190) Pick an unused number for Speed Call List
Step 5) TOLS: (skip this) To list (new speed call list number)
Step 6) NCOS: (0)-99 û 0 is the default. *Speed calls override the telephones NCOS* You should change to match the telephone's NCOS
Step 7) DNSZ: 4-(16)-31 û This is the maximum amount of Digits allowed for each Speed call list.
Step 8) SIZE: 1-1000 - Maximum Telephone #Æs allowed per List
Step 9) WRT (YES) NO û This tells the PBX to back it up in the ôData Storeö
Step 10) STOR xxx yyyày - xxx- the position in the list Yyy-yyyy is the telephone number-*Remember to program a ô9ö if you use it to dial out with. Ex. 01 9,1-800-555-1212
Step 11) WRT (YES) NO - This tells the PBX to back it up in the ôData Storeö
Creating Intercom Groups
Basically Dial Intercom Groups are an internal paging system for the Meridian PBX System.
There are two ways you can set up these groups:
R- Which means Ring.
If you dial someones 2-digit intercom number it will wait until it is answered before you will be able to talk.
V- Which means Voice
This will ring once then automatically pick up so you can talk or listen.
It will only ring continuously if the person is on the phone.
To Create Intercom Groups, first print your existing groups.
STEP 1)LD 20
STEP 2)REQ: PRT
STEP 3)TYPE: DIG
STEP 4)CUST: 0
then enter through.
This will give you the list of groups already programmed.
To create a new Intercom Group, just create an Intercom Key on the phones that you want to be in the same Intercom group.
Adding an Intercom key:
This example is a M2616
STEP 1) REQ: CHG
STEP 2) TYPE: 2616
STEP 3) TN: xx-xx-xx-xx
STEP 4) ECHG:YES
STEP 5) ITEM: KEY 8 DIG 1 10 V
This is the 8th key on a persons phone.
The Dial INTERCOM Group "1"
The persons personal group number "10"
V= Voice...
You need to program this on at least 2 phones with the same Intercom Group numbers
but with different Personal Numbers i.e. 10 and 11.
To use the feature;
Person 10 would press his Intercom Key (key 8) and dial "11" and
if the other person "11" is off the phone it would ring once then automatically pick up.
Then you can just speak to them without them having to press anything.
You must assign everyone you want to be able to talk to on the same Group number.
i.e. Group 1 members can only talk to other group 1 membersàso on and so forth
Setting Time and Date
To set the time and date of your system you program in load 2:
Step 1) LD 02
Step 2) STAD "Day Month Year Hour Minute Second"
i.e. STAD "24 11 1976 15 41 49" = November 24th 1976 3:41pm 49 seconds"
To test it...
Type: "TTAD" - (this tests time and date)
Printing a Phone
LD 20
REQ
RTTYPE
NBCUST: 0
DN: i.e. 5555
Then press enter until it begins to auto scroll. This will give you the Phone "Type" i.e. 2616 and the TN i.e. "12 00 05 00"
Then type:
REQ
RTTYPE
Phone type)or ("TNB")Valid phone types
2xxx -You may enter: 2006, 2008, 2016, 2216, 2616
3xxx -For Taurus sets (Release 24 Later) 3901,3902,3903,3904, or 3905
TN: This is where you put the TN info you printed above. example:"12 00 05 00"
Then "enter through"
Looking up Error Messages
To look up error message(This may not work for all Release software):
Step 1) Log In
Step 2) Type (4 stars - "Shift 8") " **** "
Step 3) Type "Shift and the "1" Key
Step 4) Type "ERR then "space" the "error message"
Ex.
SCH0600
(Shift) "1"
>ERR SCH0600 (enter)
>
SCH0600
Illegal Input Character
Moves/Adds/Changes
Moving a Telephone
To move a Telephones between exsiting location:
LD 10 for Analog
LD 11 for Digital
LD 20 (for Rls 19 and above)
REQ: MOV
TYPE: (Phone Type)
TN: (Terminal Number)
TOTN: (To new TN Number)
Then Enter Through...
Here is an Example:
Thelma X5000 TN 12 0 0 0 TYPE: 2008
Louise X5001 TN 12 0 0 1 TYPE: 2616
Find and empty Digital Tn that is not programmed
(i.e.12 0 0 10)
Then
In LD 20 do a:
REQ: MOV
TYPE: 2616
TN: 12 0 0 1
TOTN: 12 0 0 10
then Enter through.. Now Louise is in limbo right now..then
do a REQ: MOV
TYPE: 2008
TN: 12 0 0 0
TOTN: 12 0 0 1
Then Enter Through... now Thelma is moved to where Louise
was... Then do
REQ: MOV
TYPE: 2616
TN: 12 0 0 10
TOTN: 12 0 0 0
Then Enter Through..
You now Successfully Swapped Thelma and Louise's places
without having to change any wiring. Now just swap
their Physical telephones places.
Deleting a telephone
In LD 20 Do a:
REQ: OUT
TYPE: (Type of phone you are outing)
TN: (The TN of the phone you are outing)
Then Return Through.
Enabling a phone
To Enable a phone, at the REQ prompt in LD 20 or 32 type ENLU then the TN of the phone.
LD 20
REQ: ENLU "TN" (i.e. ENLU 12 00 05 00)
Disabling a phone
To Disable a phone at the REQ prompt type DISU then the TN of the phone. REQ: DISU "TN"
i.e. DISU 12 00 05 00
Changing the Display name
To change a name alway out the old name then insert the new name.
LD 95
REQ: OUT
TYPE: NAME
CUST:"0" DN: 5555
Return through to the "REQ" prompt.
Then add the new name:
REQ: NEW
TYPE: NAME
CUST:"0" DN: "The extension" i.e. 5555
NAME: "The name" i.e. BOB JONES
You can add more names at the next "DN" prompt
Building an ACD Mailbox
Step 1) LD 23
Step 2) REQ: NEW
Step 3) TYPE: ACD
Step 4) CUST: 0
Step 5) ACDN
Enter the mailbox number or DID #)Step 6) MAXP: 1
Step 7) NCFW: (Voicemail number)Or the number you want this acd to forward to
Step 8)Then "Enter" Through
You have just created an ACD Mailbox in the pbx. When ever
anyone calls this number it will automatically
forward to voicemail or the number that you assigned
in "(NCFW field) - Night Call Forward" prompt.
*Please note: Make sure you create a mailbox in your
Voicemail with the same extenstion.
* You can label the name in LD 95
Printing Routes
LD 21:
REQ: PRT
TYPE: RDB
CUST: 0
ROUT: (specify a specific route number or leave blank for all of them)
ACOD: (you can sort by access code or leave it blank)
Scroll through with "Enter" This is another long list you might want to try to capture it before you press "enter"
Listing Trunk Members
LD 21
REQ: LTM
CUST: 0
Route: (you can specify specific routes or leave it blank for all of them)
ACOD: (Blank or you can sort by access code)
Printing Customer Info
LD 21
REQ: PRT
TYPE: CDB
CUST: 0
Then scroll through.. be careful this is a long list be sure to set your printer to on or your procomm to capture before scrolling through.
Listing Phone by Features
LD 81
REQ: LST
CUST: 0
DATE: (you can sort by date)
Page:
DES: (you can sort by the Des description)
FEAT: (this is where you put the feature of the phones you want to print) i.e. if you wanted to find all analog lines or phones you would put in "DTN"
Finding the Issue and Release (software version) of your PBX
Ld 22
REQ:"ISS" -This gives you the:
Version
Release
ISSUE
and any patches you have installed.
Backing Up Your System
To back up the PBX make sure there is a Meridian Floppy in the Floppy drive. Then go to:
LD 43
"." TYPE "EDD"
Return through