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Troubleshooting Guide for STOP Errors
WinXP Tips
"Troubleshooting Guide for STOP Errors"
(Source:"Google-searching", http://support.microsoft.com/ & http://support.intel.com/)
Stop 0x0000000A or IRQL_NOTT LESS_OR_EQUAL
This error is typically caused by faulty or incompatible hardware or software attempting to access a memory location without authorization.
Suspect an incompatible driver, system service, virus scanner, or backup program.
Stop 0x0000001E or KMODE_EXCEPTION_NOT_HANDLED
There is insufficient disk space on the drive on which you installed Windows. There is an outdated or incompatible third-party driver (or drivers) installed on your computer.
There are system BIOS incompatibilities
Free disk-space. Update drivers. BIOS settings /or Update
Stop 0x00000024 or NTFS_FILE_SYSTEM
The problem points to a NTFS file-system driver or a FAT32 driver for 0x23
FAT32: Check all physical connections to hard disks, Rename the %SystemRoot%\System32\Drivers\Ntfs.sys file to Ntfs.old, ôchkdsk driveletter: /f ôfrom
Recovery Console, rename %SystemRoot%\System32\Drivers\Ntfs.old to Ntfs.sys, and then shut down and restart the computer.
NTFS (Win2K): Boot with Win98 BootDisk, insert the Windows 2000 installation CD-ROM change to the CD_ROM:\Support\Bootdisk folder, and then run Makeboot.exe or
Makebt32.exe to create the four Windows 2000 Setup disks, Using Notepad, modify the Txtsetup.sif file on the first Setup disk you created (In the [FileSystems.Load] section,
locate the line that begins with "ntfs.", Insert a semicolon (
at the beginning of the line, as shown in the following example: [FileSystems.Load]
fat = fastfat.sys
;ntfs = ntfs.sys
Save your changes.
Recovery Console, chkdsk driveletter: /p , exit.
Stop 0x0000002E or DATA_BUS_ERROR
This error may result from a corrupted hard disk, damaged MOBO, or failed or defective physical memory
Stop 0x0000003F or NO_MORE_SYSTEM_PTES
This occurs when your system runs out of page table entries (PTEs)
Stop 0x00000050 or PAGE_FAULT_IN_NONPAGED_AREA
This may be caused by defective physical memory or incompatible software which caused a hardware driver or service request for data that was not in memory.
If the error occurred after installing a device driver or application, try using Safe Mode and removing the driver or program.
Stop 0x00000077 or KERNEL_STACK_INPAGE_ERROR
This error can be caused by defective memory, a malfunctioning HD, an improperly configured disk controller or cable, corrupted data, or a virus infection when an attempt was made to read kernel data from virtual memory and failed to find the data at the memory address.
Stop 0x00000079 or MISMATCHED_HAL
This error occurs when there is a mismatch between the hardware abstraction layer (HAL) and the WinXP system files. It is often experienced on ACPI machines when ACPI
BIOS settings are changed unexpectedly.
Reinstall WinXP after making changes in the BIOS
Stop 0x0000007A or KERNEL_DATA_INPAGE_ERROR
This error may be due to an incompatible disk or controller drivers or hardware problems.
Run the windows XP check disk utility or use a more comprehensive disk utility obtained from the disk manufacturer.
Stop 0x0000007B or INACCESSIBLE_BOOT_DEVICE
WinXP can not locate the system partition or boot volume. This error may occur after repartition or upgrading of the disk controller. The boot.ini file may no longer point to the correct partitions or the hardware may not be configured properly
Try the Recovery Console and use the Boofdfg command to repair the Boot.ini file.
Boot from WindowsXP CD and "Repair" the Windows.
Stop 0x0000007F or UNEXPECTED_KERNEL_MODE_TRAP
This error is most commonly caused by a hardware failure.
Defective or mismatched memory, a malfunctioning CPU, or overheating can cause this failure
Stop 0x0000009F or DRIVER_POWER_STATE_FAILURE
This error is caused by an inconsistent or invalid power state after shutting down, suspending to Standby or Hibernate modes. The name of the offending driver file often appears in the Stop message.
Check to make sure that your computer and all installed devices are on the Hardware Compatibility List (HCL). Check for drivers that are not designed for use with Windows.
You can use the Sigverif.exe tool to do this. Check for driver updates that may be available for your hardware. Update any software that uses filter drivers (for example,
antivirus, remote control, and backup software). Remove any non-critical devices and software to help isolate the device or software that is causing the error. Install Windows in a new folder. Add drivers one by one, and restart the computer after each addition, to try to locate the driver that is causing the error.
Stop 0x000000C2 or BAD_POOL_CALLER
This occurs when a kernel-mode process or driver attempts to perform an illegal memory allocation and is generally do to a driver or software bug
Stop 0x000000D1 or DRIVER_IRQL_NOT_LESS_OR_EQUAL
(0x00000040, 0x00000002, 0x00000000, 0xfc96a9dc)
a) This common error occurs when a driver tries to access an improper memory address.
b) This problem may occur because the OHCI endpoint is unable to find the transfer descriptor in the list.
To resolve this problem, obtain the latest service pack for Windows XP. Check for unsigned drivers, recently installed or updated antivirus programs, disk utilities, and backup programs.
Stop 0x000000D8 or DRIVER_USED_EXCESSIVE_PTES
A poorly written driver may have caused your computer to request large amounts of kernel memory and you may have run out of page table entries (PTES).
Stop 0x000000EA or THREAD_STUCK_IN_DEVICE_DRIVER
A new video adapter or an updated but poorly written video driver may cause your system to pause indefinitely while waiting for the video hardware.
Remove the adapter or use a different driver
Stop 0x000000ED or UNMOUNTABLE_BOOT_VOLUME
WinXP was unable to gain access to the volume containing boot files.
If you are attempting an upgrade, verify that you have compatible driver for the disk controller and check the drive cabling. For ATA-66 and ATA-100 drivers make sure you have an 80 connector cable. Try the Recovery Console and use the Boofdfg command to repair the Boot.ini file.
Stop 0x000000F2 or HARDWARE_INTERRUPT_STORM
This error shows up when the WinXP kernel detects an interrupt storm when a device fails to release an interrupt request (IRQ)
This is commonly caused by a poorly written device driver or a bug in firmware. Try to isolate the problem by determining which device is associated with the file name listed in the driver information. Try removing all devices identified as using the IRQ and add them back, one at a time.
Stop 0x000021A or STATUS_SYSTEM_PROCESS_TERMINATED
This indicates there is a serious security problem or a user mode subsystem problem, such as Win logon or the Client Server Runtime Subsystem (Csrss.exe)
The most common cause is a third party program which should be removed or if a backup set has been partially restored, causing a mismatch in sytem files or if the System account no longer has permission to access the sytem files and folders
Stop 0xC0000221 or STATUS_IMAGE_CHECKSUM_MISMATCH
File or disk corruption problems, including a damaged page file, and faulty hardware are the most common causes. The message may contain the name of the damaged file
Try using the Recovery Console, Last Known Good Configuration, or re-installing WinXP
Stop 0xc000026C ¦ Stop 0xc0000221 [Unable to load device driver]
".sys" file is missing or corrupted or/and User32.dll file is missing or corrupted
a) From Recovery Console:
cd windows\system32\drivers
ren device_driver_name.sys device_driver_name.bak
copy "cd-rom":\i386 device_driver_name
b) From Recovery Console:
cd windows\system32
ren user32.dll user32.bak
expand cd-rom :\i386\user32.dl_ c:\windows \system32\user32.dll
STOP 0x00000074 or BAD_SYSTEM_CONFIG_INFO
When you try to start your computer from the Windows XP CD-ROM, you may receive the following error message: The following file is corrupted: toside.sys
This issue may occur if one or more of the random access memory (RAM) modules that are installed in your computer is damaged or if the RAM configuration is incompatible.
Remove the memory modules that are installed in your computer, but leave enough RAM to start your computer and run Windows, and then restart your computer. If the issue is not resolved, remove a different memory module. Check the BIOS settings /or Update.
STOP 0x0000001D or STOP 0x000000A Stop Error Occurs in Ndis.sys
When you change the IPX frame type for your network connection from Auto Detect to any other IPX frame type, you may receive a "STOP 0x0000001D" or "STOP 0x000000A"
Stop error that occurs in Ndis.sys.
This problem may occur if you installed the NWLink IPX/SPX/NetBIOS Compatible Transport protocol on your computer and you are using the Driver Verifier Manager to troubleshoot your Ndis.sys driver's Special Pool feature.
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article.
{http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS}
STOP 0x0000008E Error Message Occurs in Wdmaud.sys
Many components have advance logging or debugging features that are used only by developers. In this particular situation, a logging or debugging feature that was causing
the "STOP 0x0000008E" error message has been corrected.
To resolve this problem, obtain the latest service pack for Windows XP
Stop 0xc0000218 UNKNOWN_HARD_ERROR or Stop: 0xc0000218 {Registry File Failure}
The registry cannot load the hive (file):
\SystemRoot\System32\Config\SYSTEM or its log or alternate.
It is corrupt, absent, or not writable
This behavior can occur if a necessary registry hive file cannot be loaded because the file is corrupted or missing. Registry files can be damaged because of hard disk corruption or some other hardware problem. This behavior can also occur if the driver has damaged the registry data while loading into memory, or if the memory where the registry is loading has a parity error. In the latter case, turn off the external cache and check the memory chips.
Attempt to start the computer by using the "Load Last Known Good" configuration. To do this, when Windows loads, press the SPACEBAR when the Load Last Known Good message appears. Restore the registry files by using Recovery Console. Reinstall Windows into a separate folder, restore the registry hives that are found in the
SystemRoot%\System32\Config folder [If Windows is stored on a partition formatted with the FAT file system, you can restore the files by using files from another computer
and copying the registry hive files into the Windows folder.], Low-Level Format for ôBad-Sectorsö
Stop 0xc0000244
If you turn on the CrashOnAuditFail option, Windows XP may stop responding (hang) with stop code 0xC0000244 during the startup process. This problem occurs if you turn on the CrashOnAuditFail option and you are auditing for policy changes.
To resolve this problem, obtain the latest service pack for Windows XP.
Stop 0xCA
If you insert two of the same SmartMedia cards in two of the same Antec SmartCard PCMCIA readers in Windows XP, you may receive a "Stop 0xCA" error message that indicates that a fatal Plug and Play error has occurred. The computer may also stop responding (hang). Atapi.sys does not make the Plug and Play IDs of the Antec SmartMedia readers unique because they return the same serial number for different
physical entities.
To resolve this problem, obtain the latest service pack for Windows XP.
STOP 0x00000073 ((0x00000001, 0xc000017d, 0x00000002, 0xfc96fcc0) CONFIG_LIST_FAILED
(Q330006)
This Stop error indicates that one of the core Windows system hives (the SAM hive, the SECURITY hive, the SOFTWARE hive, or the DEFAULT hive) cannot be linked in the Windows registry. However, this error does not mean that the hive is damaged or that it was not loaded successfully.
To troubleshoot this issue, use the four parameters that are enclosed in brackets
{0xc000017d:STATUS_NO_LOG_SPACE} is one of the most typical causes of this error.
This parameter indicates that Windows does not have enough hard disk space available on the system drive. Free some disk space on your system drive to resolve this issue.
{0xC000009A:STATUS_INSUFFICIENT_RESOURCES} is another typical cause of this error.
This parameter means that there are not enough available resources to complete the API, which most likely indicates that Windows does not have enough memory (physical memory or page file memory). In rare cases, this parameter may mean that the Windows kernel is running out of paged-pool memory.
Stop 0x000000A5 When You Are Installing Windows XP
This behavior can occur if Windows has detected that the BIOS in the computer is not fully compliant with Advanced Configuration and Power Interface (ACPI).
To resolve this behavior, contact the manufacturer of your computer to obtain a BIOS that is fully ACPI compliant. To work around this behavior, manually install the Standard
PC hardware abstraction layer (HAL): Restart the computer to restart Setup, when Setup starts again, press F7 (not F6) when you see the "Press F6 if you need to install a
third-party SCSI or RAID driver" screen. Windows automatically disables the installation of the ACPI HAL and installs the Standard PC HAL
*** Fatal System Error: 0x000000C4 (0x00001003, 0xF7DE4F50, 0xA0C9AFE0, 0x809F6AE8)
This issue may occur if Norton Antivirus is installed on the computer and the Deadlock Detection feature in Driver Verifier is turned on. This is not a bug in Norton Antivirus. However if other drivers hit this problem, it is probably a bug in that driver and must be fixed. If you only turn off ioverifictation, you hide the deadlock problem which may result in the system deadlocking in the future.
To resolve this issue, turn off Deadlock Detection in Driver Verifier (Click Start, click Run, and then type verifier. After Driver Verifier Manager starts, click Display Existing Settings, and then confirm that Deadlock Detection is turned on. Click Back. Click Create Custom
Settings, and then click Next. Click Select Individual settings from a full list, and then click Next. Click the settings that you want to turn on, make sure the Deadlock Detection check box is not selected, and then click Next.
Click the drivers that you want to verify, and then click Next or Finish if you choose all drivers on your computer. Restart the computer.
After you restore a full backup of a Windows XP installation, you may receive the following Stop error message: STOP: 0xc0000139 Entry Point Not Found
The procedure entry point LdrEnumerateLoadedModules could not be located in the dynamic link library Ntdll.dll.
After you receive this error message, the computer may automatically restart. After this error message occurs, you may not be able to start the computer in Safe mode.
"The procedure entry point LdrEnumerateLoadedModules could not be located in the dynamic link library Ntdll.dllö
WinXP Repair (You must be able to start your computer from the Windows XP CD to run Windows Setup). After the repair process has been completed, install Windows XP SP1.
After you repair your Windows XP installation, you may have to reactivate your copy of Windows XP.
This problem does not occur if you use the Automated System Recovery (ASR) Wizard to create the backup, and then restore the backup by using ASR.
After you start a computer where the video adapter has the TV tuner or video capture feature, the computer may generate the following error message on a blue screen:
STOP: 0x000000CE (0xHEXNUM1, 0xHEXNUM2, 0xHEXNUM3, 0xHEXNUM4) in DXAPI.SYS
"DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS"
This issue can occur if a Windows 2000 version of a device driver replaces the Windows XP version of the device driver. This replacement can happen without your knowledge if you install DVD or TV tuner software or programs from an older CD-ROM that installs drivers that are not designed for Windows XP.
To work around this issue, reinstall updated DirectX device drivers that are designed to work with Windows XP.
STOP: 0x0000009C (0x00000004, 0x00000000, 0xb2000000, 0x00020151)"MACHINE_CHECK_EXCEPTION"
System bus errors. Memory errors that may include parity or Error Correction Code (ECC) problems. Cache errors in the processor or hardware. Translation Lookaside Buffers (TLB)
errors in the processor. Other CPU-vendor specific detected hardware problems. Vendor-specific detected hardware problems. This behavior occurs because your computer processor detected an unrecoverable hardware error and reported it to Windows XP. To do so, it used the Machine Check Exception (MCE) feature of Pentium processors or the Machine Check Architecture (MCA) feature of some Pentium Pro processors. Running the processor or mainboard beyond its specifications. Noisy power, overstressed power strips, outmatched power supplies and failing power supplies can destabilize your computer. Extreme thermal conditions caused by the failure of cooling devices such as fans. Damaged memory, or memory that is not the correct type for your computer. If you recently changed the memory configuration, revert to the previous configuration to
determine what is wrong.
0x00000076 (PROCESS_HAS_LOCKED_PAGES)
0x000000CB (DRIVER_LEFT_LOCKED_PAGES_IN_PROCESS)
This problem may occur if the redirector driver (Rdbss.sys) does not release the locked user pages when the original input/output (I/O) request packet (IRP) is canceled.
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely
affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack 5 or Windows XP SP2 that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix.
{The hotfix for Windows XP includes the following files: Mrxsmb.sys & Rdbss.sys}
{The hotfix for Windows 2000 includes the following files: Mrxsmb.sys & Rdbss.sys}
STOP: 0x0000006B (0x0000003A, 0x00000002, 0x00000000, 0x00000000) PROCESS1_INITIALIZATION_FAILED
When you try to repair your Windows XP installation or when your computer first restarts after you upgrade to Windows XP. This issue may occur if the Roxio GoBack program is installed in your computer.
(The GoBack program is also included with the Norton SystemWorks program)
To resolve this issue, cancel Windows XP Setup, remove GoBack, and then restart
Windows XP Setup.
http://www.roxio.com/en/support/index.jhtml
http://www.symantec.com/techsupp/consumer.html
------------------------------------------------------
-From INTEL ("Troubleshooting for the IA Platform")-
To isolate the cause of the STOP error, do the following: Make sure that you have the most current BIOS. Make sure that you have the newest Windows Service Pack. Turn your PC off and take out all cards except the video card and SCSI card if you are booting from the SCSI drive. After the OS is installed, shut down the computer and plug in one card at a time, boot the OS and installed the drivers for that card. If you get the error message again, try to update the driver. Check to make sure the system is not using non-parity memory in a parity based system or mixing of parity/non-parity memory. Run diagnostic software and test the RAM in the computer. Try removing or swapping out
controllers, cards or other peripherals. Check to see if the RAM modules are the same speed and that they are compatible with each other. Disable memory caching. Replace the RAM. Try a different motherboard. Try a different processor or processors. The video driver is bad, corrupted, missing, or disabled. Try starting your computer in safe mode or Enable VGA mode and trying removing the driver and reinstalling the driver. Remove any newly added hard drives or controllers. If you are using a SCSI adapter, obtain the latest Windows driver form the adapter vendor. In addition, try to disable sync negotiation, check termination and check the SCSI Ids of the devices. If you are using IDE devices, define the on-bard IDE part to Primary only. Check the Master/Slave/Only settings for the IDE devices. Remove all Ide devices except for the hard disk. Run CHKDSK. The file system could be corrupt. If Windows cannot run CHKDSK, you might have to move the drive to another computer running Windows 2000 or Windows XP and run the CHKDSK command on that drive. Restart your computer. At the startup screen, press F8 for the Advanced Startup option, and select Last Known Good Configuration. Check for viruses on your computer. The Hardware Abstraction Layer is incorrect for the machine. This usually occurs when one machine mixes single and dual processor configuration files. In Windows NT, restart the install and when the message ôWindows NT is examining the hardwareö appears, press F5. Choose your computer type from the list that appears and continue with the installation. In Windows 2000, you should begin the installation process again and install a clean copy of OS. Repartition and reformat your hard drive from scratch and install Windows. Remove any recently installed software, including backup utilities or disk-intensive applications such as defragmenting, virus protection and backup utilities. If the motherboard and hard drive support Ultra DMA-66 or faster, enter the BIOS CMOS program and disable the Ultra DMA and set the PIO to mode 4 for that channel. Then after Windows is installed, try the Ultra DMA to see if Windows is stable. Be sure to use the 40-pin, 80 conductor cable. Make sure the SCSI controller and SCSI cable is connected correctly. Check for Resource Conflicts for your SCSI card. The system has multiple processors, but they are asymmetric in relation to one another. To be symmetric, all processors must be the same type and level (same type, cache size and frequency with compatible stepping). In addition, make sure the processor supports multiprocessing.
(Source:"Google-searching", http://support.microsoft.com/ & http://support.intel.com/)
Stop 0x0000000A or IRQL_NOTT LESS_OR_EQUAL
This error is typically caused by faulty or incompatible hardware or software attempting to access a memory location without authorization.
Suspect an incompatible driver, system service, virus scanner, or backup program.
Stop 0x0000001E or KMODE_EXCEPTION_NOT_HANDLED
There is insufficient disk space on the drive on which you installed Windows. There is an outdated or incompatible third-party driver (or drivers) installed on your computer.
There are system BIOS incompatibilities
Free disk-space. Update drivers. BIOS settings /or Update
Stop 0x00000024 or NTFS_FILE_SYSTEM
The problem points to a NTFS file-system driver or a FAT32 driver for 0x23
FAT32: Check all physical connections to hard disks, Rename the %SystemRoot%\System32\Drivers\Ntfs.sys file to Ntfs.old, ôchkdsk driveletter: /f ôfrom
Recovery Console, rename %SystemRoot%\System32\Drivers\Ntfs.old to Ntfs.sys, and then shut down and restart the computer.
NTFS (Win2K): Boot with Win98 BootDisk, insert the Windows 2000 installation CD-ROM change to the CD_ROM:\Support\Bootdisk folder, and then run Makeboot.exe or
Makebt32.exe to create the four Windows 2000 Setup disks, Using Notepad, modify the Txtsetup.sif file on the first Setup disk you created (In the [FileSystems.Load] section,
locate the line that begins with "ntfs.", Insert a semicolon (
at the beginning of the line, as shown in the following example: [FileSystems.Load]fat = fastfat.sys
;ntfs = ntfs.sys
Save your changes.
Recovery Console, chkdsk driveletter: /p , exit.
Stop 0x0000002E or DATA_BUS_ERROR
This error may result from a corrupted hard disk, damaged MOBO, or failed or defective physical memory
Stop 0x0000003F or NO_MORE_SYSTEM_PTES
This occurs when your system runs out of page table entries (PTEs)
Stop 0x00000050 or PAGE_FAULT_IN_NONPAGED_AREA
This may be caused by defective physical memory or incompatible software which caused a hardware driver or service request for data that was not in memory.
If the error occurred after installing a device driver or application, try using Safe Mode and removing the driver or program.
Stop 0x00000077 or KERNEL_STACK_INPAGE_ERROR
This error can be caused by defective memory, a malfunctioning HD, an improperly configured disk controller or cable, corrupted data, or a virus infection when an attempt was made to read kernel data from virtual memory and failed to find the data at the memory address.
Stop 0x00000079 or MISMATCHED_HAL
This error occurs when there is a mismatch between the hardware abstraction layer (HAL) and the WinXP system files. It is often experienced on ACPI machines when ACPI
BIOS settings are changed unexpectedly.
Reinstall WinXP after making changes in the BIOS
Stop 0x0000007A or KERNEL_DATA_INPAGE_ERROR
This error may be due to an incompatible disk or controller drivers or hardware problems.
Run the windows XP check disk utility or use a more comprehensive disk utility obtained from the disk manufacturer.
Stop 0x0000007B or INACCESSIBLE_BOOT_DEVICE
WinXP can not locate the system partition or boot volume. This error may occur after repartition or upgrading of the disk controller. The boot.ini file may no longer point to the correct partitions or the hardware may not be configured properly
Try the Recovery Console and use the Boofdfg command to repair the Boot.ini file.
Boot from WindowsXP CD and "Repair" the Windows.
Stop 0x0000007F or UNEXPECTED_KERNEL_MODE_TRAP
This error is most commonly caused by a hardware failure.
Defective or mismatched memory, a malfunctioning CPU, or overheating can cause this failure
Stop 0x0000009F or DRIVER_POWER_STATE_FAILURE
This error is caused by an inconsistent or invalid power state after shutting down, suspending to Standby or Hibernate modes. The name of the offending driver file often appears in the Stop message.
Check to make sure that your computer and all installed devices are on the Hardware Compatibility List (HCL). Check for drivers that are not designed for use with Windows.
You can use the Sigverif.exe tool to do this. Check for driver updates that may be available for your hardware. Update any software that uses filter drivers (for example,
antivirus, remote control, and backup software). Remove any non-critical devices and software to help isolate the device or software that is causing the error. Install Windows in a new folder. Add drivers one by one, and restart the computer after each addition, to try to locate the driver that is causing the error.
Stop 0x000000C2 or BAD_POOL_CALLER
This occurs when a kernel-mode process or driver attempts to perform an illegal memory allocation and is generally do to a driver or software bug
Stop 0x000000D1 or DRIVER_IRQL_NOT_LESS_OR_EQUAL
(0x00000040, 0x00000002, 0x00000000, 0xfc96a9dc)
a) This common error occurs when a driver tries to access an improper memory address.
b) This problem may occur because the OHCI endpoint is unable to find the transfer descriptor in the list.
To resolve this problem, obtain the latest service pack for Windows XP. Check for unsigned drivers, recently installed or updated antivirus programs, disk utilities, and backup programs.
Stop 0x000000D8 or DRIVER_USED_EXCESSIVE_PTES
A poorly written driver may have caused your computer to request large amounts of kernel memory and you may have run out of page table entries (PTES).
Stop 0x000000EA or THREAD_STUCK_IN_DEVICE_DRIVER
A new video adapter or an updated but poorly written video driver may cause your system to pause indefinitely while waiting for the video hardware.
Remove the adapter or use a different driver
Stop 0x000000ED or UNMOUNTABLE_BOOT_VOLUME
WinXP was unable to gain access to the volume containing boot files.
If you are attempting an upgrade, verify that you have compatible driver for the disk controller and check the drive cabling. For ATA-66 and ATA-100 drivers make sure you have an 80 connector cable. Try the Recovery Console and use the Boofdfg command to repair the Boot.ini file.
Stop 0x000000F2 or HARDWARE_INTERRUPT_STORM
This error shows up when the WinXP kernel detects an interrupt storm when a device fails to release an interrupt request (IRQ)
This is commonly caused by a poorly written device driver or a bug in firmware. Try to isolate the problem by determining which device is associated with the file name listed in the driver information. Try removing all devices identified as using the IRQ and add them back, one at a time.
Stop 0x000021A or STATUS_SYSTEM_PROCESS_TERMINATED
This indicates there is a serious security problem or a user mode subsystem problem, such as Win logon or the Client Server Runtime Subsystem (Csrss.exe)
The most common cause is a third party program which should be removed or if a backup set has been partially restored, causing a mismatch in sytem files or if the System account no longer has permission to access the sytem files and folders
Stop 0xC0000221 or STATUS_IMAGE_CHECKSUM_MISMATCH
File or disk corruption problems, including a damaged page file, and faulty hardware are the most common causes. The message may contain the name of the damaged file
Try using the Recovery Console, Last Known Good Configuration, or re-installing WinXP
Stop 0xc000026C ¦ Stop 0xc0000221 [Unable to load device driver]
".sys" file is missing or corrupted or/and User32.dll file is missing or corrupted
a) From Recovery Console:
cd windows\system32\drivers
ren device_driver_name.sys device_driver_name.bak
copy "cd-rom":\i386 device_driver_name
b) From Recovery Console:
cd windows\system32
ren user32.dll user32.bak
expand cd-rom :\i386\user32.dl_ c:\windows \system32\user32.dll
STOP 0x00000074 or BAD_SYSTEM_CONFIG_INFO
When you try to start your computer from the Windows XP CD-ROM, you may receive the following error message: The following file is corrupted: toside.sys
This issue may occur if one or more of the random access memory (RAM) modules that are installed in your computer is damaged or if the RAM configuration is incompatible.
Remove the memory modules that are installed in your computer, but leave enough RAM to start your computer and run Windows, and then restart your computer. If the issue is not resolved, remove a different memory module. Check the BIOS settings /or Update.
STOP 0x0000001D or STOP 0x000000A Stop Error Occurs in Ndis.sys
When you change the IPX frame type for your network connection from Auto Detect to any other IPX frame type, you may receive a "STOP 0x0000001D" or "STOP 0x000000A"
Stop error that occurs in Ndis.sys.
This problem may occur if you installed the NWLink IPX/SPX/NetBIOS Compatible Transport protocol on your computer and you are using the Driver Verifier Manager to troubleshoot your Ndis.sys driver's Special Pool feature.
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article.
{http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS}
STOP 0x0000008E Error Message Occurs in Wdmaud.sys
Many components have advance logging or debugging features that are used only by developers. In this particular situation, a logging or debugging feature that was causing
the "STOP 0x0000008E" error message has been corrected.
To resolve this problem, obtain the latest service pack for Windows XP
Stop 0xc0000218 UNKNOWN_HARD_ERROR or Stop: 0xc0000218 {Registry File Failure}
The registry cannot load the hive (file):
\SystemRoot\System32\Config\SYSTEM or its log or alternate.
It is corrupt, absent, or not writable
This behavior can occur if a necessary registry hive file cannot be loaded because the file is corrupted or missing. Registry files can be damaged because of hard disk corruption or some other hardware problem. This behavior can also occur if the driver has damaged the registry data while loading into memory, or if the memory where the registry is loading has a parity error. In the latter case, turn off the external cache and check the memory chips.
Attempt to start the computer by using the "Load Last Known Good" configuration. To do this, when Windows loads, press the SPACEBAR when the Load Last Known Good message appears. Restore the registry files by using Recovery Console. Reinstall Windows into a separate folder, restore the registry hives that are found in the
SystemRoot%\System32\Config folder [If Windows is stored on a partition formatted with the FAT file system, you can restore the files by using files from another computer
and copying the registry hive files into the Windows folder.], Low-Level Format for ôBad-Sectorsö
Stop 0xc0000244
If you turn on the CrashOnAuditFail option, Windows XP may stop responding (hang) with stop code 0xC0000244 during the startup process. This problem occurs if you turn on the CrashOnAuditFail option and you are auditing for policy changes.
To resolve this problem, obtain the latest service pack for Windows XP.
Stop 0xCA
If you insert two of the same SmartMedia cards in two of the same Antec SmartCard PCMCIA readers in Windows XP, you may receive a "Stop 0xCA" error message that indicates that a fatal Plug and Play error has occurred. The computer may also stop responding (hang). Atapi.sys does not make the Plug and Play IDs of the Antec SmartMedia readers unique because they return the same serial number for different
physical entities.
To resolve this problem, obtain the latest service pack for Windows XP.
STOP 0x00000073 ((0x00000001, 0xc000017d, 0x00000002, 0xfc96fcc0) CONFIG_LIST_FAILED
(Q330006)
This Stop error indicates that one of the core Windows system hives (the SAM hive, the SECURITY hive, the SOFTWARE hive, or the DEFAULT hive) cannot be linked in the Windows registry. However, this error does not mean that the hive is damaged or that it was not loaded successfully.
To troubleshoot this issue, use the four parameters that are enclosed in brackets
{0xc000017d:STATUS_NO_LOG_SPACE} is one of the most typical causes of this error.
This parameter indicates that Windows does not have enough hard disk space available on the system drive. Free some disk space on your system drive to resolve this issue.
{0xC000009A:STATUS_INSUFFICIENT_RESOURCES} is another typical cause of this error.
This parameter means that there are not enough available resources to complete the API, which most likely indicates that Windows does not have enough memory (physical memory or page file memory). In rare cases, this parameter may mean that the Windows kernel is running out of paged-pool memory.
Stop 0x000000A5 When You Are Installing Windows XP
This behavior can occur if Windows has detected that the BIOS in the computer is not fully compliant with Advanced Configuration and Power Interface (ACPI).
To resolve this behavior, contact the manufacturer of your computer to obtain a BIOS that is fully ACPI compliant. To work around this behavior, manually install the Standard
PC hardware abstraction layer (HAL): Restart the computer to restart Setup, when Setup starts again, press F7 (not F6) when you see the "Press F6 if you need to install a
third-party SCSI or RAID driver" screen. Windows automatically disables the installation of the ACPI HAL and installs the Standard PC HAL
*** Fatal System Error: 0x000000C4 (0x00001003, 0xF7DE4F50, 0xA0C9AFE0, 0x809F6AE8)
This issue may occur if Norton Antivirus is installed on the computer and the Deadlock Detection feature in Driver Verifier is turned on. This is not a bug in Norton Antivirus. However if other drivers hit this problem, it is probably a bug in that driver and must be fixed. If you only turn off ioverifictation, you hide the deadlock problem which may result in the system deadlocking in the future.
To resolve this issue, turn off Deadlock Detection in Driver Verifier (Click Start, click Run, and then type verifier. After Driver Verifier Manager starts, click Display Existing Settings, and then confirm that Deadlock Detection is turned on. Click Back. Click Create Custom
Settings, and then click Next. Click Select Individual settings from a full list, and then click Next. Click the settings that you want to turn on, make sure the Deadlock Detection check box is not selected, and then click Next.
Click the drivers that you want to verify, and then click Next or Finish if you choose all drivers on your computer. Restart the computer.
After you restore a full backup of a Windows XP installation, you may receive the following Stop error message: STOP: 0xc0000139 Entry Point Not Found
The procedure entry point LdrEnumerateLoadedModules could not be located in the dynamic link library Ntdll.dll.
After you receive this error message, the computer may automatically restart. After this error message occurs, you may not be able to start the computer in Safe mode.
"The procedure entry point LdrEnumerateLoadedModules could not be located in the dynamic link library Ntdll.dllö
WinXP Repair (You must be able to start your computer from the Windows XP CD to run Windows Setup). After the repair process has been completed, install Windows XP SP1.
After you repair your Windows XP installation, you may have to reactivate your copy of Windows XP.
This problem does not occur if you use the Automated System Recovery (ASR) Wizard to create the backup, and then restore the backup by using ASR.
After you start a computer where the video adapter has the TV tuner or video capture feature, the computer may generate the following error message on a blue screen:
STOP: 0x000000CE (0xHEXNUM1, 0xHEXNUM2, 0xHEXNUM3, 0xHEXNUM4) in DXAPI.SYS
"DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS"
This issue can occur if a Windows 2000 version of a device driver replaces the Windows XP version of the device driver. This replacement can happen without your knowledge if you install DVD or TV tuner software or programs from an older CD-ROM that installs drivers that are not designed for Windows XP.
To work around this issue, reinstall updated DirectX device drivers that are designed to work with Windows XP.
STOP: 0x0000009C (0x00000004, 0x00000000, 0xb2000000, 0x00020151)"MACHINE_CHECK_EXCEPTION"
System bus errors. Memory errors that may include parity or Error Correction Code (ECC) problems. Cache errors in the processor or hardware. Translation Lookaside Buffers (TLB)
errors in the processor. Other CPU-vendor specific detected hardware problems. Vendor-specific detected hardware problems. This behavior occurs because your computer processor detected an unrecoverable hardware error and reported it to Windows XP. To do so, it used the Machine Check Exception (MCE) feature of Pentium processors or the Machine Check Architecture (MCA) feature of some Pentium Pro processors. Running the processor or mainboard beyond its specifications. Noisy power, overstressed power strips, outmatched power supplies and failing power supplies can destabilize your computer. Extreme thermal conditions caused by the failure of cooling devices such as fans. Damaged memory, or memory that is not the correct type for your computer. If you recently changed the memory configuration, revert to the previous configuration to
determine what is wrong.
0x00000076 (PROCESS_HAS_LOCKED_PAGES)
0x000000CB (DRIVER_LEFT_LOCKED_PAGES_IN_PROCESS)
This problem may occur if the redirector driver (Rdbss.sys) does not release the locked user pages when the original input/output (I/O) request packet (IRP) is canceled.
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely
affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack 5 or Windows XP SP2 that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix.
{The hotfix for Windows XP includes the following files: Mrxsmb.sys & Rdbss.sys}
{The hotfix for Windows 2000 includes the following files: Mrxsmb.sys & Rdbss.sys}
STOP: 0x0000006B (0x0000003A, 0x00000002, 0x00000000, 0x00000000) PROCESS1_INITIALIZATION_FAILED
When you try to repair your Windows XP installation or when your computer first restarts after you upgrade to Windows XP. This issue may occur if the Roxio GoBack program is installed in your computer.
(The GoBack program is also included with the Norton SystemWorks program)
To resolve this issue, cancel Windows XP Setup, remove GoBack, and then restart
Windows XP Setup.
http://www.roxio.com/en/support/index.jhtml
http://www.symantec.com/techsupp/consumer.html
------------------------------------------------------
-From INTEL ("Troubleshooting for the IA Platform")-
To isolate the cause of the STOP error, do the following: Make sure that you have the most current BIOS. Make sure that you have the newest Windows Service Pack. Turn your PC off and take out all cards except the video card and SCSI card if you are booting from the SCSI drive. After the OS is installed, shut down the computer and plug in one card at a time, boot the OS and installed the drivers for that card. If you get the error message again, try to update the driver. Check to make sure the system is not using non-parity memory in a parity based system or mixing of parity/non-parity memory. Run diagnostic software and test the RAM in the computer. Try removing or swapping out
controllers, cards or other peripherals. Check to see if the RAM modules are the same speed and that they are compatible with each other. Disable memory caching. Replace the RAM. Try a different motherboard. Try a different processor or processors. The video driver is bad, corrupted, missing, or disabled. Try starting your computer in safe mode or Enable VGA mode and trying removing the driver and reinstalling the driver. Remove any newly added hard drives or controllers. If you are using a SCSI adapter, obtain the latest Windows driver form the adapter vendor. In addition, try to disable sync negotiation, check termination and check the SCSI Ids of the devices. If you are using IDE devices, define the on-bard IDE part to Primary only. Check the Master/Slave/Only settings for the IDE devices. Remove all Ide devices except for the hard disk. Run CHKDSK. The file system could be corrupt. If Windows cannot run CHKDSK, you might have to move the drive to another computer running Windows 2000 or Windows XP and run the CHKDSK command on that drive. Restart your computer. At the startup screen, press F8 for the Advanced Startup option, and select Last Known Good Configuration. Check for viruses on your computer. The Hardware Abstraction Layer is incorrect for the machine. This usually occurs when one machine mixes single and dual processor configuration files. In Windows NT, restart the install and when the message ôWindows NT is examining the hardwareö appears, press F5. Choose your computer type from the list that appears and continue with the installation. In Windows 2000, you should begin the installation process again and install a clean copy of OS. Repartition and reformat your hard drive from scratch and install Windows. Remove any recently installed software, including backup utilities or disk-intensive applications such as defragmenting, virus protection and backup utilities. If the motherboard and hard drive support Ultra DMA-66 or faster, enter the BIOS CMOS program and disable the Ultra DMA and set the PIO to mode 4 for that channel. Then after Windows is installed, try the Ultra DMA to see if Windows is stable. Be sure to use the 40-pin, 80 conductor cable. Make sure the SCSI controller and SCSI cable is connected correctly. Check for Resource Conflicts for your SCSI card. The system has multiple processors, but they are asymmetric in relation to one another. To be symmetric, all processors must be the same type and level (same type, cache size and frequency with compatible stepping). In addition, make sure the processor supports multiprocessing.