The problem is in the file named RPTSERVER.ASP on the web server and the assigned value for a constant called CREFTEXCEL21. Depending on your installation, you have to play around with this value untill it works. I had to request a new version of this file from the good folks at Crystal Support and had to set CREFTEXCEL21 = 18 for the export to work for all my clients regardless of what export option they were showing (Excel, Excel 5.0 or Excel 7.0).
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