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IP 96XX handset logs agents out of CCE

CTI / CCE

IP 96XX handset logs agents out of CCE

by  VoipMenace  Posted    (Edited  )
Q: When you use CCE 4.X you might encounter that the handset logs agents out e.g. login to CCE, lift and replace the receiver and the agent will be logged out

A: download latest firmware for the 96XX phone and the 46XXsettings.txt

change the line below, to ignore the disconnect message

Headset Operational Mode
## Controls whether the headset ignores a disconnect
## message.
##
## A value of 0 or 2 makes the headset go on-hook when it
## receives a disconnect message.
## A value of 1 or 3 makes the headset ignore a disconnect
## message.
##
## SET HEADSYS 1

this does not affect the normal use of the phone e.g. when you place a call and replace the handset it still operates as a normal phone
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