Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
* I am newbie, how do I learn Avaya? *
First of all, welcome. Don't be afraid, Avaya switches are pretty easy to learn, unlike some others.
For starters, it wouldn't hurt to read some basic administration documents, like this [link http://support.avaya.com/elmodocs2/comm_mgr/r1_3/cd823_3/233756_5/233756_5.pdf]Little Instruction Book for Basic Administration[/link], [link http://support.avaya.com/elmodocs2/comm_mgr/r2_0/245801_1_1/233757_6/233757_6.pdf]Little Instruction Book for Advanced Administration[/link] and [link http://support.avaya.com/elmodocs2/comm_mgr/r1_3/cd823_3/233758_5/233758_5.pdf]Little Instruction Book for Basic Diagnostics[/link]. Anyway, remember this site: [link http://support.avaya.com]http://support.avaya.com[/link], it contains a lot of information you need.
Avaya sites contain a lot of useful information, although the navigation is awful and ugly. However, you can use Google to search over Avaya sites, like this: [link http://www.google.com/search?hl=en&q=definity+learning+site%3Aavaya.com]using site:avaya.com modifier[/link]. This will give you best results.
For quick speed up on the specific topics use these overview links:
[link http://www.avaya.com/gcm/master-usa/en-us/pillars/iptelephony/index.htm]IP Telephony Solutions: VoIP IP Telephony Systems Overview from Avaya[/link]
[link http://www.avaya.com/gcm/master-usa/en-us/pillars/contactcenters/index.htm&cid=AVIPCC]Contact Center Technology: Customer Contact Center Solutions Summary from Avaya[/link]
[link http://www.avaya.com/gcm/master-usa/en-us/pillars/mobility/index.htm]Mobile Communications Systems: Mobile Applications and Solutions Summary from Avaya[/link]
[link http://www.avaya.com/gcm/master-usa/en-us/pillars/pillarservices/index.htm]Business Communications Services: Business Data Communication and Networking Summary from Avaya[/link]
Also there are several useful non-Avaya sites:
[link http://www.vancouver.hm/avaya1.zip]A very useful FAQ collection from one of the most respectable forum members[/link]
[link http://www.jaymzworld.com/pages/linux/]Jaymzter's S8700 Media Servers documentation library[/link]
[link http://www.medak.com/body/definity_demystified.cfm]Walt Medak's Definity Demystified[/link]. Walt Medak & Associates also offer good training on Avaya products.
[link http://www.vancouver.hm/ars.html]A useful article on ARS analysis[/link]
Then, there are a lot of courses on Avaya products. There's a web site of Avaya University, [link http://www.avaya-learning.com]http://www.avaya-learning.com[/link], where you can sign up for self-paced or instructor-led courses, there are plenty of them on all Avaya products including switches. Most of the courses are self-paced web-based and has really affordable prices. Use curriculum maps based on your solution area or function of work to pass through your education and achieve some goals.
After you learn something, you can pass some exams and assessments to become a certified professional. There are three levels of Avaya certification: Associate, Specialist and Expert. If you want to become certified, visit www.avaya-learning.com, there are curriculum maps for every Avaya certificate available.
Also don't forget to read FAQs and search forums before asking questions. There's a LOT of information on this forum and a lot of topics were discussed more than once, so chances are that you can find an answer to your question instantly, without waiting for someone to answer.
Again, welcome and good luck on your way to become Avaya professional.
For starters, it wouldn't hurt to read some basic administration documents, like this [link http://support.avaya.com/elmodocs2/comm_mgr/r1_3/cd823_3/233756_5/233756_5.pdf]Little Instruction Book for Basic Administration[/link], [link http://support.avaya.com/elmodocs2/comm_mgr/r2_0/245801_1_1/233757_6/233757_6.pdf]Little Instruction Book for Advanced Administration[/link] and [link http://support.avaya.com/elmodocs2/comm_mgr/r1_3/cd823_3/233758_5/233758_5.pdf]Little Instruction Book for Basic Diagnostics[/link]. Anyway, remember this site: [link http://support.avaya.com]http://support.avaya.com[/link], it contains a lot of information you need.
Avaya sites contain a lot of useful information, although the navigation is awful and ugly. However, you can use Google to search over Avaya sites, like this: [link http://www.google.com/search?hl=en&q=definity+learning+site%3Aavaya.com]using site:avaya.com modifier[/link]. This will give you best results.
For quick speed up on the specific topics use these overview links:
[link http://www.avaya.com/gcm/master-usa/en-us/pillars/iptelephony/index.htm]IP Telephony Solutions: VoIP IP Telephony Systems Overview from Avaya[/link]
[link http://www.avaya.com/gcm/master-usa/en-us/pillars/contactcenters/index.htm&cid=AVIPCC]Contact Center Technology: Customer Contact Center Solutions Summary from Avaya[/link]
[link http://www.avaya.com/gcm/master-usa/en-us/pillars/mobility/index.htm]Mobile Communications Systems: Mobile Applications and Solutions Summary from Avaya[/link]
[link http://www.avaya.com/gcm/master-usa/en-us/pillars/pillarservices/index.htm]Business Communications Services: Business Data Communication and Networking Summary from Avaya[/link]
Also there are several useful non-Avaya sites:
[link http://www.vancouver.hm/avaya1.zip]A very useful FAQ collection from one of the most respectable forum members[/link]
[link http://www.jaymzworld.com/pages/linux/]Jaymzter's S8700 Media Servers documentation library[/link]
[link http://www.medak.com/body/definity_demystified.cfm]Walt Medak's Definity Demystified[/link]. Walt Medak & Associates also offer good training on Avaya products.
[link http://www.vancouver.hm/ars.html]A useful article on ARS analysis[/link]
Then, there are a lot of courses on Avaya products. There's a web site of Avaya University, [link http://www.avaya-learning.com]http://www.avaya-learning.com[/link], where you can sign up for self-paced or instructor-led courses, there are plenty of them on all Avaya products including switches. Most of the courses are self-paced web-based and has really affordable prices. Use curriculum maps based on your solution area or function of work to pass through your education and achieve some goals.
After you learn something, you can pass some exams and assessments to become a certified professional. There are three levels of Avaya certification: Associate, Specialist and Expert. If you want to become certified, visit www.avaya-learning.com, there are curriculum maps for every Avaya certificate available.
Also don't forget to read FAQs and search forums before asking questions. There's a LOT of information on this forum and a lot of topics were discussed more than once, so chances are that you can find an answer to your question instantly, without waiting for someone to answer.
Again, welcome and good luck on your way to become Avaya professional.