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ANR9613W Error loading /opt/tivoli/tsm/server/bin/dsmlicense

ADSM/TSM Troubleshooting Tips

ANR9613W Error loading /opt/tivoli/tsm/server/bin/dsmlicense

by  LED888  Posted    (Edited  )
Problem
After a Tivoli Storage Manager server upgrade from V6 to V7, the register license fails with the ANR9613W message.

Symptom
License registration fails with below error:
ANR9613W Error loading /opt/tivoli/tsm/server/bin/dsmlicense for Licensing function: One or more symbols missing.

Cause
License upgrade failed or upgrade package is not a licensed package

Environment
Tivoli Storage Manager Server V7

Diagnosing the problem

Run the dsmlicense command. For example :

# /opt/tivoli/tsm/server/bin/dsmlicense
Tivoli Storage Manager (C)
Copyright IBM Corporation 1990, 2014.
All rights reserved.
U.S. Government Users Restricted Rights - Use, duplication
or disclosure restricted by GSA ADP Schedule Contract with IBM Corporation.
Licensed Materials - Property of IBM.
IBM Product ID 5608-E01, 5608-E02
Version 6, Release 3, Level 3.000

This command shows the V6 license, not the V7 license.

Resolving the problem
Download a licensed V7 code from IBM passport advantage website and install the license feature.
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