Slots stay on updating

When the assignment of the drives to the library is not in the correct order there will be problems with the Tape EngineÆs ability to control the tape library. Typical symptoms are: drives not showing up indented under the library in the ARCserve Manager Device window, slots staying on updating, unreadable media, drives marked as offline, failure to load tapes.



Just running Device Configuration again will not correct this, first the old configuration has to be cleared out. To do this run Device Configuration and on the split screen window were the drives show up under the library select each drive and click Remove. After that click Exit to close the Device Configuration utility and then the next time you run it the drives should be correctly assigned to the library.



It is also possible there is some other problem which is resulting in the drive assignment being done incorrectly. Although this is not the place to deal with the subject here are some suggestions on things to try:

Disable the tape library and tape drives from within the Windows OS Device Manager.

Power down the server, power cycle the library, after it has finished initializing restart the server.

Double check the cabling to the library and drives.