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How to call forward calls to AA from receptionist

Voicemail Programming

How to call forward calls to AA from receptionist

by  atdjr123  Posted    (Edited  )
This config. allows for the receptionist to forward her calls to AA when not at desk. This applies only if AA is already config'd.

Follow Me
Disable (check) This can be toggled on/off w *21 at recept.ext.
Initial Ring Time (1)
Ring Strategy ( ringallprim )
Ring Time (1)
Follow Me List ( recept. ext)scroll down to bottom of page
Destination if no answer ( IVR DAY ) Save. Then go to Day/Night Control

Day/Night Feature Code Index = (0)
Description = Service
Mode = Day
Day Mode = Default
Night Mode = Default
Day = Time Conditions (Recept. ext )
Night = Time Conditions (Night) Save. Then go to Time Condition

Time Conditions = Day
Time Group= Day - Association with=No association - Destination if time matches = Day/Night Mode ( Service ) - Destination if time does not match = IVR Night Save.
Make sure that there are no other ring groups that are config'd with recept.s ext. or CFNA for this will conflict with Follow Me settings..
Program buttons at recept. ext for *21 and *280. This will give the recept. the ability to toggle both D/N Mode and Follow me for forward to AA from her phone.
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