This configuration allows for the Vmail to be fully auto 24/7. The weekend Time Group may or may not be needed depending on weekend office hours. I program one so that Day IVR does not play on weekends.
Time Group = Day
8:00 am -17:00 pm Monday thru Friday
Time Group = Night
17:01 pm û 7:59 am Monday thru Thursday
Time Group = Weekend
17:01pm û 7:59 am Friday thru Monday
Time Conditions = Day
Time Group= Day - Association with=No association - Destination if time matches = IVR Day - Destination if time does not match = IVR Night
Time Conditions = Night
Time Group= Night- Association with=No Association - Destination if time matches= IVR Night - Destination if time does not match = Day
Time Conditions = Weekend
Time Group= Weekend - Association with= No Association - Destination if time matches = IVR Weekend - Destination if time does not match = Day
Your incoming route's destination should be Time Conditions ( IVR DAY ) this will insure that the call flow will always be predicated on IVR DAY's config...
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.