Dialling into a BCM50/BCM450 with modem and Element Manager

Dial Up -

Dialling into a human answered system:

Have customer do F9*8 and navigate to Modem and Enable it (activates it for 15 minutes)....this is used if the Install tech did not setup the modem parameters.

Setup Dialup Networking
In XP go to Network connections and create New, choose via dial-up then choose manual then choose dial-up modem, enter your customers name, enter a comma for the telephone number, enter user name and password of the BCM (dialup Networking and Element use same user name and password).
Plug an analog set into your modem and use it to call the customer.
Ask the reception to transfer your call to 396 or 333 for later releases (default modem DN) or have them do F9*0.
When you here modem tone click connect/dial.


Once you are connected via dialup networking the small login screen will disappear and you will see the network connection by the clock.

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Dialling into a system that has A.A.

Have customer do F9*8 and navigate to Modem and Enable it (activates it for 15 minutes)....this is used if the Install tech did not setup the modem parameters.

Setup Dialup Networking using Modem
In XP go to Network connections and create New, choose via dial-up then choose manual then choose dial-up modem, enter your customers name, enter telephone number with 4 commas followed by 396 or 333, enter user name and password of the BCM (dialup Networking and Element use same user name and password).
Click connect/Dial


Once you are connected via dialup networking the small login screen will disappear and you will see the network connection by the clock.


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Open Element Manager

In the Navigation panel on the left side right click Network Elements and click New Folder and Label it Customers, now right click Customers and select New Network Element then BCM.
Put in the IP address of the BCM (same as OAM port which is 10.10.11.1) and its user name and password (dialup Networking and Element use same user name and password).
Click Connect on the top Task bar.


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To permanently enable the modem:

Navigate to Configuration/Resources/Dialup Interfaces and select Modem tab.
Check off Enable

If you want you can tell it what line to answer or enter your modem number in the Calling Number field (handy if no AA is present and you have 1 in house tech always dialling in).
You can also change the DN of the modem in case needed.


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Other methods of dialing in...

VPN - Virtual Private Networking
Speak with the IT dept at site to gain access via VPN.
Once connected use the Element Manager to connect to BCM.

RDP - Remote Desktop Protocol
Speak with the IT dept at site to gain access via RDP
Note this is not as safe as VPN.
Element Manager must be install on the remote desktop.