Return recorded primary/alternate 3300 VM greetings to default

Primary/Alternate Set greeting has been recorded by the user. To get back to defaults you need to delete two voicemail files in the 3300.

If the Primary/alternate set greeting has been overwritten, and a backup is not available prior to the changes, the alternatives are, to either rebuild the system, or use the following procedure, to default it.

To get back to the default system greetings (auto-attendant greeting) :
1. Ftp to IP address of 3300 controller.
2. Enter Username and password.
3. Navigate to the æpromptsÆdirectory, by typing cd /vmail/c/vm/prompts
4. This will display the various languages. Change to the directory that the customer is using , e.g. english.uk - below is an example of a default folder.
5. Delete any files of the following type:
pday.vox, or pday*.vox (where * is a numeric value e.g. 2)
pnite.vox or pnite*.vox (where * is a numeric value e.g. 2)
6. This will default the system greetings.

drwx------ 1 user group 4096 Dec 5 11:03 .
drwx------ 1 user group 4096 Dec 3 12:11 ..
-rwx------ 1 user group 17290 Jul 25 18:41 guestdef.vox
drwx------ 1 user group 4096 Aug 28 22:12 int
drwx------ 1 user group 4096 Aug 28 22:12 name
-rwx------ 1 user group 12095020 Sep 8 15:02 vte.vap
-rwx------ 1 user group 556500 Jul 25 18:41 vtn.vap
-rwx------ 1 user group 2183530 Jul 25 18:41 vtp.vap
-rwx------ 1 user group 40560 Dec 5 11:02 PDAY.VOX (DELETE)
-rwx------ 1 user group 33840 Dec 5 11:02 PNITE.VOX (DELETE)
-rwx------ 1 user group 6000 Dec 5 11:03 guestcfg.VOX