Avaya CS1K release 7.5 element manager can't access

Are you able to ping the IP address OK?


Firebird Scrambler
Nortel Meridian 1 / Succession and BCM / Norstar Programmer in the UK
Advance knowledge on BCM support

I can ping signaling server and Node TLAN IP address.

It is browser related and/or not being resolved in DNS. The PBX and EM uses the ELAN IP address because the Call Server has no TLAN address.

You can try restarting the Jboss-Quantum service in the Signalng Server. I have had to do this before when I could not access Element Manager
[admin@testlab~]appstart Jboss-Quantum restart

this will take down all web services for about 10 minutes and then you can try again.

John Anaya
Amdocs Inc.
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services

Public Profile

Restarted Jbos-Quantum service and tried with different browser. But still having same issue.

Is this a new setup or was this working before? If it was working before did your browser change/upgrade? Have you tried compatibility view in IE or an older version?