Why is EWT not working? 1

[Johnthephoneguy]

I cant write them, and can only read a little lol

This is not working to give us the EWT recording, its like its not in the script, but the recordings themsleves are fine on MM.

Thanks!


/*TEST TEST RETAIL SERVICE PRIMARY SCRIPT TEST TEST*/
/*GIVE RINGBACK
WAIT 2*/

IF NOT OUT OF SERVICE all_others_emergency THEN

EXECUTE all_others_emergency_plan

END IF

IF (DATE = holidays_gv) THEN

GIVE IVR 6992 WITH TREATMENT 355

DISCONNECT

END IF

IF OUT OF SERVICE TEST_SKILLSET THEN

EXECUTE closed

END IF

IF (TIME OF DAY = close_11_7_gv) THEN

EXECUTE closed

END IF

/* GIVE IVR 6992 WITH TREATMENT 327*/

/*WAIT 2*/

GIVE MUSIC r_s_music_on_h

/*IF EXPECTED WAIT TIME RETAIL_SERVICE>180

THEN EXECUTE Expected_wait_time

END IF*/

SECTION Call_Handling



IF (TIME OF DAY = hrs_7_11_gv) THEN

IF NOT OUT OF SERVICE TEST_SKILLSET THEN

QUEUE TO SKILLSET TEST_SKILLSET WITH PRIORITY 5

WAIT 2

END IF

END IF

GIVE CONTROLLED BROADCAST ANNOUNCEMENT
PLAY PROMPT VOICE SEGMENT cc_1st_ran


/*GIVE MUSIC r_s_music_on_h*/

SECTION waitloop

IF AGE OF CALL>=120 THEN
IF NOT OUT OF SERVICE RETAIL_SERVICE_BACKUP THEN
QUEUE TO SKILLSET RETAIL_SERVICE_BACKUP WITH PRIORITY 1

WAIT 2
END IF
END IF

IF NOT OUT OF SERVICE all_others_emergency THEN

EXECUTE all_others_emergency_plan

END IF

WAIT 2

GIVE CONTROLLED BROADCAST ANNOUNCEMENT
PLAY PROMPT VOICE SEGMENT cc_2nd_ran
WAIT 2


IF NOT QUEUED THEN

IF OUT OF SERVICE TEST_SKILLSET THEN

EXECUTE closed

ELSE

QUEUE TO SKILLSET TEST_SKILLSET WITH PRIORITY 5

WAIT 2

END IF

END IF

EXECUTE waitloop


SECTION closed

GIVE IVR 6992 WITH TREATMENT 350

DISCONNECT

SECTION all_others_emergency_plan

GIVE IVR 6992 WITH TREATMENT 379

DISCONNECT

/*SECTION Expected_wait_time

WHERE EXPECTED WAIT TIME RETAIL_SERVICE EQUALS

VALUE 180..419: GIVE CONTROLLED BROADCAST ANNOUNCEMENT
PLAY PROMPT VOICE SEGMENT cc_5min_ewt

VALUE 420..599: GIVE CONTROLLED BROADCAST ANNOUNCEMENT
PLAY PROMPT VOICE SEGMENT cc_7min_ewt

VALUE 600..719: GIVE CONTROLLED BROADCAST ANNOUNCEMENT
PLAY PROMPT VOICE SEGMENT cc_10min_ewt

VALUE 720..899: GIVE CONTROLLED BROADCAST ANNOUNCEMENT
PLAY PROMPT VOICE SEGMENT cc_12min_ewt

VALUE 900..1019: GIVE CONTROLLED BROADCAST ANNOUNCEMENT
PLAY PROMPT VOICE SEGMENT cc_15min_ewt

VALUE 1020..1199: GIVE CONTROLLED BROADCAST ANNOUNCEMENT
PLAY PROMPT VOICE SEGMENT cc_17min_ewt

VALUE 1200..1499: GIVE CONTROLLED BROADCAST ANNOUNCEMENT
PLAY PROMPT VOICE SEGMENT cc_20min_ewt

VALUE 1500..1799: GIVE CONTROLLED BROADCAST ANNOUNCEMENT
PLAY PROMPT VOICE SEGMENT cc_25min_ewt

VALUE 1800..2400: GIVE CONTROLLED BROADCAST ANNOUNCEMENT
PLAY PROMPT VOICE SEGMENT cc_30min_ewt

DEFAULT: GIVE CONTROLLED BROADCAST ANNOUNCEMENT
PLAY PROMPT VOICE SEGMENT cc_30min_ewt

END WHERE*/

/*GIVE MUSIC r_s_music_on_h*/

GIVE IVR 6992 WITH TREATMENT 383

EXECUTE Call_Handling


JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[Milesprower]

It appears that the clause that invokes the EWT treatment is commented out:

/*IF EXPECTED WAIT TIME RETAIL_SERVICE>180

THEN EXECUTE Expected_wait_time

END IF*/


Also the section Expected_wait_time is also commented out. Everything between /* and */ is assumed to be a comment by SCCS/CCMS and is not acted upon.