VU Stats All Skills? 1

[Cathal71]

IS there a way I can program a vu-stats button which will capture the oldest call waiting and number of calls waiting over a group of Skills? THe customer does not want to use multiple vu-stats keys for each skill

 

[SF0751]

You can create a "dummy" skill that you queue all of the calls to. Do not give the dummy skill to any agents. Your vector(s) will have an extra line:

queue to skill X priority m (real, answered calls skill)
queue to skill Y priority l (fake skill, no agents)

Have the vu-stats button reflect skill Y.

Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work." - Thomas A. Edison