VPN Remote Phones

[TykeUK]

Hi All,
Can anyone give me a quick list of steps involved in setting up an IP phone at home. Just really wanting to know where to start and any pre-requisites. We have an S8700 on CM2.0 and use 4621SW IP phones.
Thanks

 

[phoneguy55]

This should help.

http://support.avaya.com/japple/css/japple?PAGE=Product&temp.productID=280576

 

[busster]

After having gone through this, will tell you that for some reason, the softphones have not worked remotely through certain routers. Depending on where the remote person is and what type of router they are using, the remote connection works or does not work. Even using different VPN software to create a tunnel, there have been some issues with traveling sales people connecting back.

 

[CrossTalkTek]

These are my steps, but you'll require basic Windows/PC knowlege, tftp Server knowlege (very easy), and basic Networking knowlege (to know what IP addresses to program to what fields.

I hope this helps:

I'm using RoadRunner/TWC, and my 4621 phone is just like a landline. The only problem that I have noticed so far is that if I'm on a Conference Call for 45 minutes or more, I begin to get some major league echo. I'll just re-dial into the Conference Bridge, and then I'll be fine. But for normal work related calls, I love it.

I HOPE THIS HELPS:
My original issue was getting the actual VPNRemote Phone firmware onto the phone.

The instructions in the .pdf document didn't work for me.
BTW, I'm using a D-Link DI-704P wireless with 4 hardwired ports and Avaya 4621SWIP Phone.
Link to my router:

http://www.dlink.com/products/?pid=63&sec=0

Here's what I did, maybe this will help.

-Using my Home PC, I started a tftp server (available from

http://support.avaya.com),

and I pointed the upload/download directory to the original 46xxH323_081406 firmware.
That computer's IP address is 192.168.0.101.

-Then, when the phone powers up, and press the asterisk key to program, (or *) and I manually applied the following values:

Phone=192.168.0.140 (statically assign first time)
CallSv=xx.xx.xx.xx (whatever your Clan IP is)
CallSvPort=1719
Router=192.168.0.1 (My Home Router)
Mask=255.255.255.0
FileSv=192.168.0.101 (My Home PC/w TFTP Server firmware)
802.1Q=auto (That setting works best for me)
VLAN ID=0
VPN Start Mode:BOOT

HERE IS THE VERY TRICKY PART

After the phone loads the firmware from your TFTP Server then reboots several times on it's own, go BACK TO YOUR TFTP SERVER setup, and change the path to the VPNRemote firmware. THEN, very important, perform a copy the 46vpnupgrade.scr AND rename it to 46xxupgrade.scr

PLUS

Copy, 46vpnsetting_avaya.txt, and rename the new file 46xxsettings.txt

Notice the settings file is PLURAL, but the 46vpnsetting_avaya.txt is SINGULAR. IT WILL ONLY WORK IF YOU NAME THE FILES APPROPRIATLY.

Sorry for the cap's, I was just trying to Emphasize the most important steps that I found that worked for me.

Finally, when your phone FINALLY loads the new VPN Firmware from your TFTP Server, and settles down (15 minutes, be patient for sure or you will not be able to go forward), you need to go back into your phone setup, (MUTE ADDR#) and use the following values:

Phone=0.0.0.0 (Now you'll be using DHCP)
CallSv=xx.xx.xx.xx (Your Clan Address-MUST KNOW THIS)
CallSvPort=1719
Router=0.0.0.0 (Now you'll be using DHCP)
Mask=0.0.0.0 (Now you'll be using DHCP)
FileSv=xx.xx.xx.xx (CORPORATE TFTP SERVER-MUST KNOW THIS, or you might be out of luck, but maybe not, and it won't load future updates/upgrades)
802.1Q=auto
VLANID=0
VPN Start Mode: BOOT

Then let the phone ask for your VPN -USERNAME/Password, then will create the VPN Tunnel. Watch the phone, there's some stuff you'll get used to viewing.

You will see the phone create the tunnel, log on, then finally, when you know it is working and it saw your CLAN, it will ask you for your extension and password.

When you get to this point, finish that beer, because you finally made it work! Good job if you got to this point.

 

[TykeUK]

Thanks All, some good info here for me to try.