VoiceMail rollover

[livewiretech]

I am currently trying to setup a voice mail to answer calls when no one picks up after the call roles through 3 different directory numbers.

The caller calls a main number then dials the extension (3030) then the user chooses option 3 which transfers them to DN 3024.
My problem is that when it does finally role over to the third DN (3027), the voice mail is not heard; rather the unity message is heard.

Any ideas?

 

[trvlr1]

In the Unity voice mail box of the person you end up in(3027) you need to add the initial extension(3030) in the Alternate Extension area. this will allow the number to go to the mailbox, however you will hear the greeting for that mailbox, so you might have to make a generic greeting there.