Voicemail Pro Change Attendant Times 2

[jmaxwelll]

Hello, we are using "Voicemail Pro Client V 10.0.0.3.0 build 5", we want to have the following setup.

Night Attendant on at 5:00pm
Early Calls Attendant on at 8:00AM (to ring a cell phone until someone arrives at work to answer the phones)

Then when the morning person arrives after 8:00am they can press a button to switch it over to the day attendant.

It looks like the system is mostly setup already, just needs some tweaks, I hope this isn't to vague, if you need more info please let me know.

Thank you

 

[Westi]

you can use a transfer by HG status and push the button to set the HG out of service (or Night service)

Sorry it should be option 1 or 0 for in service (1) or out of service(0) but my connectors are wrong and I am to lazy to redo the picture but you get my drift.

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[jmaxwelll]

I will try this, im not 100% familiar with voicemail pro, do I need to do anything to the "check HG status" generic basic action or just place it as is? I see a lot of drop down options under the "Specific" tab.

Thank you

 

[Westi]

Try this one

and in the comparison

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[jmaxwelll]

Great, I will give this a shot, hopefully this works.

Thank you!

 

[derfloh]

This works for sure. I always use it if I need some kind of a switch. Best is that you can have that 'switch' on any desk phone and that you have visibility through the button LED.

 

[karlzre]

In R10 you can also use time profiles in ipo and use a button to override time profile.

Overriding a Time Profile
You can use the System Settings > Time Profiles > Add/Edit Time Profile > Manual Override setting to manually override a time profile. The override settings allow you to mix timed and manual settings.

The override options are as follows:

Set Time Profile Active Until Next Timed Inactive

Use for time profiles with multiple intervals. Make the time profile active until the next inactive interval.

Set Time Profile Inactive Until Next Timed Active

Use for time profiles with multiple intervals. Make the time profile inactive until the next active interval.

Set Time Profile Latch Active

Set the time profile to active. Timed inactive periods are overridden and remain active.

Set Time Profile Latch Inactive

Set the time profile to inactive. Timed active periods are overridden and remain active.

ACIS - ACSS

 

[jmaxwelll]

well that didn't work, probably something I did wrong, I called it from home late last night and it went to night mode so that worked but this morning I came in and called the office main line and it rang as normal not routing to cell, I have the routing set to an extension that is forwarded to a cell phone but didn't work.

 

[janni78]

You are saving the HG Status to $SAV but you check $VAR ?

"Trying is the first step to failure..." - Homer

 

[Westi]

Janni is right , I did that wrong when I showed it also is your HG really 200 ??

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[jmaxwelll]

ok I changed the HG to Main (reception voicemail) and changed the 0,1 or 2 to $SAV to match the "Check HG Status"

Sorry guys, I was pretty much thrown into Voicemail pro to learn on my own, hopefully I'm doing this correctly.

Thank you

 

[Westi]

best way to learn.
Break it, fiddle with it, get a haircut to hid the gray hair that you got during this process

Are you using the HG Main set to night to adjust for the call routing?

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[jmaxwelll]

under the "Specific" tab in the "Check HG Status" I set the "From User\Group Mailbox" set to "Main"
Main is our main Voicemail box for the reception desk.

 

[Westi]

the way this works is that it checks the status of the HG to route to different options.

It checks the HG and
1 = In Service
2 = Night Service
0 = Out Of Service

that way you can influence the routing with a button on the phone and the voicemail does the work
That means if you don't change the service status of the HG it will not work

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[jmaxwelll]

OK, I think I'm slowly understanding this more and more, it is switching to night mode just fine, but in the morning I test it and it rings and goes to the day menu instead of routing to a cell, there is already a button on the reception phone "Set Hunt Group Night Service" witch I'm assuming is backwards to what I need it to do and probably need to set to something like "Set Hunt Group Day Service", I guess the most confusing thing is all the $Call Variables and what they do exactly, I see them in the help contents but im sorta confused on how to use them properly, this is how I have it set up now.

Thank you

 

[Westi]

option 0 is out of service so you need to connect the 2 option in the menu to use the night service

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[jmaxwelll]

still nothing, I added the night attendant to 2 and tested this morning but it just goes straight to day attendant.

 

[snowman50]

Make sure the hunt group you are using as the switch on/ off is a dummy hunt group for this purpose only.
You are using it as a control on/off switch

Eg: create a new group extn 2002 and call it Day HgCheck
Leave the fallback destinations as default none
Now Create 2 buttons on a control phone
One to set the night service on. Set NS ,action ,2002
and one to set the out of service on. Set OOS, action,2002

Use the same settings as you have already done in Check Huntgroup status,
But Change the specific tab from main to the new group 2002.

Basically the status check will check to see which NS or OOS button you have pressed and sets the variable key to either 0 for out of service OOS
Or 2 for night service NS.
If none are set to ON then it goes to 1 in service.

Hope this helps.

 

[Westi]

here one more time

It checks the HG and
1 = In Service
2 = Night Service
0 = Out Of Service

it checks for the service mode the HG is in.
If you are in Night service it only goes to option 2, in order for the calls to go to the cell phone you have to put the group out of service.

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter