Voicemail not working

[sgrossman]

Hello Everyone,

We have a customer that whenever their voicemail server is rebooted, the voicemail does not work until the service is restarted.

This customer is on 8.0(43), Voicemail Pro (obviously) w/ UMS.

Thank you all in advance!

 

[Westi]

try setting the service to delayed start that might solve your issue

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Interrupt the silence only if you improve it by saying something, otherwise be quiet and everybody will be grateful.

 

[amriddle01]

Is it an SBS server? They mess with VM Pro ports all the time



"No problem monkey socks

 

[hairlessupportmonkey]

Yes - You need to reserve port 50791 in the registry IF you have VM installed on SBS or a DC as DNS uses that port.

the other option is stop the DNS Server service, restart VM Pro, then start DNS back up.

ACSS - SME
General Geek

 

[sgrossman]

Sorry, I should have included this before. The server is Windows Server 2008 R2. I will suggest the delayed start as that is definitely a possibility.

 

[amriddle01]

How often are they rebooting? Our server for VM Pro and Xima etc hasn't been rebooted for over 2 years and works quite nicely



"No problem monkey socks

 

[sgrossman]

They only reboot it for Windows Updates and such. I would say once every two weeks.

 

[amriddle01]

Is that the windows updates you supposed to turn off on VM servers? I suggest you do as they only end up causing havoc and are rarely required for such things that aren't used for web browsing etc



"No problem monkey socks

 

[sgrossman]

I cannot tell a security oriented client that they need to turn off windows updates unfortunately. We perform all windows updates on our voicemail and xima servers here and do not have these issues.

 

[Gupz]

Firewall

Avaya, Alcatel, Panasonic, 3com NBX, Swyx, 3cx
----------
Avaya ACIS SME
Alcatel ACFE

Jack of all, Master of none!

 

[sgrossman]

It appears that the customer reported the wrong information to start. This is not happening only when they restart the server. This is occurring intermittently and to fix the issue, the client restarts the service. It appears to be happening randomly. Since the service is not actually stopping, there are no events recorded in event viewer.

 

[phoneguy610]

Question what does security orientated have to do with windows updates ?

ddcommllc.com
Avaya/Toshiba/SyntelSolutions

ACIS

"Will work for stars

 

[Gupz]

I have seen Voicemail pro fail multiple times as people have restarted the server due to 'windows' updates however when the Server restarts it will also apply any updates for firewalls and anti virus software and these are notorious in blocking ports...

I hate Mcafee nuff said!

Avaya, Alcatel, Panasonic, 3com NBX, Swyx, 3cx
----------
Avaya ACIS SME
Alcatel ACFE

Jack of all, Master of none!

 

[hairlessupportmonkey]

Windows Update = pure evil if not rolled out in a proper fashion. A real security conscious customer would use WSUS to deploy to lab kit first and then only deploying appropriate updates to workstations once the lab kit passes the breakage test. Your VM Pro machine should be excluded from their schedule.



ACSS - SME
General Geek