Vectoring 2

[RTGDFM]

I've not had to touch CM for a while so I'm a bit stuck.

Basically we have a customer with a vector that collects digits etc to route to the different departments but I cant remember what step would need to be inserted so it routes the call if they don't press any digits.

ie press 1 for sales 2 for support and hold for reception

Any help would be really appreciated.


ACSS SMEC
APSS SMEC
ACA IP Telephoney Implement

 

[fataldata]

One way is that the last step just routes to the no digit option with a stop statement after that.

01
02 wait-time    2   secs hearing silence
03 collect      1    digits after announcement 68742    for none
04 route-to     number 62779            with cov n if digit           =  1
05 route-to     number 62778            with cov n if digit           =  2
06 route-to     number 62778            with cov n if unconditionally
07 stop
08

 

[joesena]

another way is "if digit = none", but you'll need to do this with goto (route-to doesn't have an option for "none")

 

[RTGDFM]

Thanks guys just what I needed.

ACSS SMEC
APSS SMEC
ACA IP Telephoney Implement