Using Avaya Softphone R6 in telecommuter Mode with cell Phone

[sjones67]

Has anyone experienced or had a user experience a problem trying to answer calls from the Avaya Softphone running in telecommuter mode with a cell phone?

I have a user who uses the Avaya IP Softphone R6 with an HTC Touch Pro cell phone (Carrier is Verizon) running Windows Mobile 6.1. She has to answer her cell phone AND the the Softphone to connect with her caller. She has to answer in this order so the caller does not hear a delay in the connection of the call. If she answers softphone first then cell phone, there is a delay between the ring tone and the connection of the call; which may lead the called party to think the call was dropped. Ordinarily you shouldn't have to answer the softphone to connect the call. But if she doesn't the call covers to voicemail. This only happens when she receives calls. Making calls is not a problem. I don't know if the issue is related to softphone or the cell phone. But I use the softphone in telecommuter mode with a Motorola Q (win mobile 5.0)and I just have to answer the cell phone to connect the call. She used to have a Samsung i760 and had the same problem. Then she had a Treo with the Palm OS and did not have this problem. Any thoughts?

 

[steco1958]

I use softphone in telecommuter to a mobile on a very regular basis, all i do is answer the mobile all is then connected

 

[wildcard100001]

Have you tried re-installing... with the latest service pack? Sounds client related like something is jacked up. Try with your cell if you haven't already.

Wildcard