Transfer to Voice Mail Flashes Feature Code

[Orangeblood]

Two extensions on a CICS have suddenly lost their ability to transfer calls to voice mailboxes. The display on the T7316e set flashes the feature code 986 and then returns to the ordinary in-call display. There is no prompt to enter the user's mailbox. The other 6 phones in the system continue to work. We recently installed call center, and the problematic phones are involved with that (one has an agent logged in most of the time and the other is the set at which the call rings before being forwarded into the call center).

Any ideas?

 

[RikRodgers]

Is the problem consistent with these sets, or does it only appear to happen at peak call hours?

Do they each have 2 intercom paths (or more, if they're putting calls on hold on them), or could it be a stuck button issue?

How many voice mail channels do they have, and what sw revs are they running?

 

[Orangeblood]

The problem is consistent with these two sets. The problem does not appear to be related to call volume. We did reduce the number of intercom paths to 1 on each of these phones to fix some issues we were having with call center. This must be the problem.

Thank you.

 

[Deweyhumbolt]

Definitely, you need at least 2 intercom paths.

Adversity is Opportunity

 

[Dasheen]

Is auto hold still enabled?