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TLSClient Connection Error -7533 1

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lleeNC

lleeNC

Vendor
Aug 29, 2018
169
US
All,

Having some issues with a V2 in a server edition solution. Connection between this V2 and the primary VIA websocket keeps going down early in the morning. I'm also seeing a ton of TLS errors in the logs even through this customer does not use TLS. TLS is not checked in LAN so I'm not sure why I'm seeing this error.

Looking at SSA I can see "Certificate not in certificate store," so I'm assuming this is what is causing this error. The primary is using a generic Avaya certificate generated by the system. There are 11 other V2s on this server edition solution that are not having this same issue.

10.101.15.10 is the V2
10.101.1.5 is the Primary

11:13:14 568589830mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:50974
11:13:15 568590131mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:50975
11:13:15 568590429mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:50976
11:13:15 568590726mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:50979
11:13:16 568591026mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:50980
11:13:16 568591324mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:50981
11:13:16 568591622mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:50982
11:13:16 568591920mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:50983
11:13:17 568592217mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:50985
11:13:17 568592518mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:50986
11:13:17 568592816mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:50988
11:13:18 568593115mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:50989
11:13:18 568593411mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:50990
11:13:18 568593711mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:50991
11:13:19 568594009mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:50992
11:13:19 568594307mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:50993
11:13:19 568594606mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:50994
11:13:19 568594674mS RES: Thu 21/12/2023 11:13:20 FreeMem=53290680 Heap=50680892(4) Cache=2609788 MemObjs=23350(Max 26637) CMMsg=10(11) ASN=0 Buff=5200 1369 1000 7416 6 Links=62945(64190) BTree=3967(11945) CB=6071 MCT=0 CPU=44.31% CPUStats=47.52%/95/106
/398/19460/44233/00.08%/1/02.09% MCR=0 MCW=0 DEV=0
11:13:19 568594674mS RES2: (SE-E) IP 500 V2 11.1.2.4.0 build 18 Tasks=57 RTEngine=1 CMRTEngine=0 ExRTEngine=0 Timer=11+159 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=1 TCP=90(TLS=58 OFF=24) TAPI=0 Partner=0 ASC=1 SYS=MNTD OPT=UMNT SDSP
D=2034
11:13:19 568594675mS RES4: XML MemObjs=8 PoolMem=4748404(2) FreeMem=4736284(0) HeapUsed=0
11:13:19 568594675mS RES5: CLog MemObjs=1187 FreePoolMem(Objs)=6328(113) TotalMem=72800 StringsTotalMem=166950
11:13:19 568594904mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:50995
11:13:20 568595202mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:50996
11:13:20 568595501mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:50997
11:13:20 568595799mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:50998
11:13:21 568596096mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:50999
11:13:21 568596393mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:51000
11:13:21 568596692mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:51002
11:13:21 568596991mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:51001
11:13:22 568597290mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:51003
11:13:22 568597588mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:51004
11:13:22 568597887mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:51005
11:13:23 568598188mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:51006
11:13:23 568598488mS ERR: TLS:Certificate not in Certificate Store Src=10.101.15.10:50796 Dst=10.101.1.5:51007
11:13:23 568598489mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:51007
11:13:23 568598787mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:51008
11:13:23 568598858mS PRN: essential_ticks sample: TLSClientTask
11:13:23 568598858mS PRN: essential_ticks 101mS
11:13:24 568599091mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:51009
11:13:24 568599388mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:51010
11:13:24 568599559mS RES: Thu 21/12/2023 11:13:24 FreeMem=53314352 Heap=50680892(4) Cache=2633460 MemObjs=23244(Max 26637) CMMsg=10(11) ASN=0 Buff=5200 1372 1000 7418 6 Links=62938(64190) BTree=3976(11945) CB=6071 MCT=0 CPU=44.51% CPUStats=43.26%/101/10
8/398/19227/44233/00.08%/1/02.12% MCR=0 MCW=0 DEV=0
11:13:24 568599559mS RES2: (SE-E) IP 500 V2 11.1.2.4.0 build 18 Tasks=57 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=11+159 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=1 TCP=88(TLS=56 OFF=24) TAPI=0 Partner=0 ASC=1 SYS=MNTD OPT=UMNT SDSP
D=2034
11:13:24 568599560mS RES4: XML MemObjs=8 PoolMem=4748404(2) FreeMem=4736284(0) HeapUsed=0
11:13:24 568599560mS RES5: CLog MemObjs=1187 FreePoolMem(Objs)=6328(113) TotalMem=72800 StringsTotalMem=166950
11:13:24 568599686mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:51011
11:13:24 568599985mS ERR: TLSClient connection error -7533 (ERR_SSL_PROTOCOL_RECEIVE_RECORD) Src=10.101.15.10:50796 Dst=10.101.1.5:51012
 
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Issue resolved.

Solution,

- Noticed this V2 was not in the whitelist on the Primary (Voip security). Added it in and the TLS errors disappeared.

Since it was not whitelisted before, it was being blacklisted on the Primary. So it was blocking port 443, which most likely was contributing to the weblm and websocket issues.
 
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