Swapping phones - VM doesn't work

[Havokmon]

Hi all,

I'm running a Norstar PLUS NT7B53. I have two users. One has an 'operator' phone, one has a standard digital phone. So I physically swapped their phones, physically changed the ports in the back. This, obviously, gave them each other's extensions. Then I went in and did a Change DN, swapping their DN's. This seems to have worked fine, except their Voicemail boxes aren't changed. They seem to be tied to the original port somehow, rather than the DN. The Extensions are 4835 and 4839.

I've removed and recreated their VM boxes. If I can 4835, I can leave 4835 a message, and the person at 4835 can retrieve it. If I want to forward a message to 4835, it ends up in 4839's VM box.

I've also disabled and re-enabled the ports on the phones themselves from the Maintenance menu.

I have 10 years on a F9600, and the Norstar makes no sense to me whatsoever - I really do feel for you guys programming this thing with a 2 line display

Thanks for any help you can provide.

Rick

 

[lugerlover]

delete mb..turn off autoset relocation..reboot system and vm...rebuild mboxes

 

[cook1082]

In VM admin under Mbox check the extention assigned to the Mailbox. It messed it up because of the DN change. Not set Relo.

 

[acewarlock]

If you swapped the phones and moved the xconnect, there DN should have followed there phone.

 

[Havokmon]

The set relo was off before I moved the phones. I've 'run' this PBX for 6 years - though we don't change much of anything. Turning off Set Relo was one of the first things I did.

I had thrown a NIC in the OS/2 box, and am using the Windows Client for VM. Already deleted/recreated VM boxes, making sure they match the extensions. I verified it through the keypad interface as well.

The DNs did move with the phones, but then I did a change DN because I needed the DNs to stay with the people (I needed phyiscal phones to move, not people or DNs).

Still haven't tried the full reset.

 

[Havokmon]

Was cleaning out my inbox and saw this thread. Just posting a follow up that restarting the PBX and voicemail made the change work.