Speech to Text

[gringotektips]

Hi Guys,
Can anyone recommend a speech to text solution? I have a customer that would like to record the responses to a series of questions (Name, Address, Telephone number, etc), and have these emailed as text.

 

[AACon]

Here's a little thread on the issue from back in the day:

http://www.tek-tips.com/viewthread.cfm?qid=1640232

-Austin
ACE: Implement IP Office

 

[amriddle01]

Banks spend hundreds of thousands of pounds on such software/devices, with my bank it can't even understand me saying "yes" half the time...good luck dictating an entire sentence that isn't complete boll**s when you read it

http://www.ipoffice.tel

 

[AACon]

Or you could do what I did...and forward all voicemail leave actions to a google voice number with speech to text enabled and have it email you. Works okay...I would say 60% of the message is correct.

-Austin
ACE: Implement IP Office

 

[amriddle01]

40% of a name, address and tel number being incorrect means it's next to useless I would say

http://www.ipoffice.tel

 

[AACon]

google voice is pretty good with names and numbers. Has a hard time with slurred, drunken speech though. Don't ask me how I know that.

-Austin
ACE: Implement IP Office

 

[intrigrant]

With Avaya Aura you can do that if you have enough to spend.
Been playing with it and it never failed, i was very impressed.


If it ain't dutch it ain't much

 

[gringotektips]

Thanks for the feedback lads.

Intigrant, do you know which Aura components are used to achieve this?

 

[tlpeter]

The component you need is a lot of money on the bank


BAZINGA!

I'm not insane, my mother had me tested!

www.lantel.nl

 

[intrigrant]

http://www.google.nl/url?sa=t&rct=j...sg=AFQjCNHiyvPEqqOhif5VSJIv7tvkfIJntw&cad=rja

If it ain't dutch it ain't much

 

[gringotektips]

Thanks very much.

 

[CarGoSki]

Experience Portal. Sounds like a ride at a theme park. I suppose that Nuance software was licensed for the voice to text portion?

 

[intrigrant]

I took the ride and it is really cool but way to expensive, I quoted a four! port system around $ 100.000,00 that is without the needed CM.

I lost interest.

If it ain't dutch it ain't much

 

[kholladay]

Look at it this way:

Microsoft has tried it with Exchange Unified Messaging and that is probably 60-70% at best and those are context specific terms being spoken. And trust me after installing Exchange UM for the past several years those numbers are based on experience not the marketing lies that Microsoft offers.

Google has tried it and on more than once I have had "have a nice day" turn into "have an ice day" or even worse "thank you peter" turn into "thank you p3nis".

Apple has tried it with Siri and we all know what a disaster that has been thus far.

This is a technology that has been around for over 30 years and we still have error rates in the double digits depending on vocabulary size, language, accents etc. I had a customer once who was native Chinese but had been living in Australia for 20 years. I guarantee there is no speech recognition software out there that takes those to combinations of accents and inflections into account. What about a Hispanic who learned English in Alabama?

If you are going to develop an application that has a specific set of responses to a pre-determined set of questions you are probably fine. However if you plan to accept open ended answers or random bits of information to open questions such as "what is the nature of your illness" then good luck.

Kyle Holladay / IPOfficeHelp.com
ACSS/ACIS/APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[kholladay]

And the name and address are where you're going to run into issues.

123 A Street
Houston Texas
sure

123 Avenida de los Insurgentes
Port Hueneme California
HAHAHAHA! Good luck with that.

Think about how many would pronounce that entire thing wrong and how is the speech engine suppose to know that when the caller is saying "Port hu-e-ney-me" or "Port hue-ne-me" that it needs to translate "why-knee-me".

Kyle Holladay / IPOfficeHelp.com
ACSS/ACIS/APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[AACon]

Might just be easier to record it via a campaign and have agents dedicated to listening and copying down information...

-Austin
ACE: Implement IP Office