Sound problem with Webcam

[ospre]

Can anyone help with a webcam problem that I have?

Running Windows XP with Windows Live Messenger Build 8.5.1302.1018 also with Microsoft VX-6000 Lifecam which has a built in microphone and the sound is routed via the single USB socket running from the back of the camera (ie no separate lead for microphone).

Problem occurs when running a video call between myself and another contact. I can see and hear other person and they can see me, but the sound on their machine is just a series of random noises whenever I speak.

When I disable my webcam via the Windows Live software they can hear me perfectly. Enable my camera again and they can't.

Webcam records sound and video OK to the local Microsoft LifeCam software so camera not at fault, possibly an issue with either Windows Live Messenger or something else?

Anybody any ideas?

Thanks,

Nick.

 

[kestrel1]

What hardware are you using to connect your webcam to the Internet ie. USB modem, router etc.
How old is your hardware & what is the spec?

 

[ospre]

Draytek Vigor 2600 router, AMD 2.8GHz PC with XP SP3, hardware dates from around 2004. Is this enough for you?

 

[kestrel1]

Your system specs are okay & shouldn't be causing a problem.
Is your system USB 2.0?
Have you tried stopping any software running in the background that may be causing an issue? Is the Web cam software running at the same time as live messenger?

 

[ospre]

Yes USB 2.0 on both machines, ie mine and theirs. Web cam software is not running at the same time as the Windows Live software and neither is any other software!

I'm baffled!

 

[kestrel1]

Have you updated your drivers for the web cam, sound etc.

 

[ospre]

I will try that and let you know. THanks for your help.

 

[kjv1611]

Is it possible to reduce the video and/or audio quality settings? I know on a P4D cpu computer with 2GB of DDR-2 800MHZ Ram, and all other decent specs, we are unable to ply streaming HD footage without it "jumping" or "clipping" constantly - audio and video. When we play it back (after recorded), it's fine.

Anyhow, my point is that if you have different settings available, you could try reducing the quality settings on your end or the receiver's end, and see if that helps.

Also, when you say nothing else is running? Are you sure? No software firewall, antivirus, etc? Do you happen to have Norton or McAfee antivirus, which are notorious memory hogs?

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"If to err is human, then I must be some kind of human!" -Me