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Slow pick tickets 1
- Thread starter ultrav
- Start date
- Thread starter
- #2
When you say slow, what does that mean. The window is slow coming up to ask you to print, the printer is actually printing it slower than other documents. Dot Matrix or Laser. Doe it still happen going from that workstation to another printer?
You could try reinstalling the print driver on the workstation and/or also initializing the printer defaults file.
Kevin Scheeler
You could try reinstalling the print driver on the workstation and/or also initializing the printer defaults file.
Kevin Scheeler
- Thread starter
- #4
It looks like the processing of the pick ticket is slow. The macola window that pops up to let you know it is printing blanks out and then eventually comes back online and indicates that it is printing. Almost as if there is a lot of processing on the server or network traffic - except no one else is experiencing any issues - and this person is only experiencing slowness when printing pick tickets. All other printing to that pinter or other printers is fine on that machine.
Check the DNS settings for this particular machine.
Andy Baldwin
"Testing is the most overlooked programming language on the books!"
Ask a great question, get a great answer. Ask a vague question, get a vague answer.
Find out how to get great answers FAQ219-2884.
Andy Baldwin
"Testing is the most overlooked programming language on the books!"
Ask a great question, get a great answer. Ask a vague question, get a vague answer.
Find out how to get great answers FAQ219-2884.
I had this at a customer once. Rebuild the oeordlin, oeordhdr and oelincmt tables.
Software Sales, Training, Implementation and Support for Macola, eSynergy, and Crystal Reports
"A fine is a tax for doing wrong. A tax is a fine for doing well.
" - unknown
Software Sales, Training, Implementation and Support for Macola, eSynergy, and Crystal Reports
"A fine is a tax for doing wrong. A tax is a fine for doing well.
" - unknown
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1
- #7
atlanticdit
IS-IT--Management
I work with Ultrav. While Ultrav was out on leave, I stumbled upon a setting in Symantec Antivirus that was different on this new computer compared to the others in the company. Once this setting was changed, the printing tickets printed at the speed it should.
The solution is:
Symantec Antivirus Corporate edition version 9 has a setting that has slowed down Macola in the past. In this instance, the new computer did not have the correct setting under the File System Auto-Protect | Advanced configuration page. On that page (Auto-Protect Advanced Options), under "Scan files when" the radio button for Modified (scan on create) should be marked and not the Accessed or modified (scan on create, open, move, copy, or run) radio button. After this was done, I rebooted the computer and had the user try again once the computer came back up. The print tickets then printed at the speed they should.
The solution is:
Symantec Antivirus Corporate edition version 9 has a setting that has slowed down Macola in the past. In this instance, the new computer did not have the correct setting under the File System Auto-Protect | Advanced configuration page. On that page (Auto-Protect Advanced Options), under "Scan files when" the radio button for Modified (scan on create) should be marked and not the Accessed or modified (scan on create, open, move, copy, or run) radio button. After this was done, I rebooted the computer and had the user try again once the computer came back up. The print tickets then printed at the speed they should.
- Status
