Silent Monitor/Contact Center

[hototot]

I have a BCM 450 with Contact Center. I know you used to be able to do F905 for silent monitor on hunt groups, but how do you do it with Contact Center?

 

[BombOne]

its 905 for CC, you need to set an agent up as a supervisor, and this agent needs to be assigned to whatever skillset you want to monitor agent calls in.

 

[hototot]

that is all in place, but when I log the supervisor in, it is asking for a hunt group dn to monitor, not the cdn of the skillset nor the agent id.

 

[snowman50]

Have you set it up in CALLPILOT- call centre -agent as supervisor.
Not in capabilites off the extn DN.