Setting Up VM-only User

[tediger99]

I'm trying to setup a user mailbox without an extension - we just need a number for people to call in and leave a message. I have the user setup with VM and can call the user from inside the office, but when I call the number from an external number I get "Your call cannot be completed as dialed". I have an Incoming Call Route setup but it's still not working from the outside. Any help would be greatly appreciated.

 

[phoneguy610]

You have to be doing something wrong

It's pretty straightforward

Sounds like something is wrong with this call route

Check the number you programmed and the destination

Change destination to something else to rule stuff out



ddcommllc.com
Avaya/Toshiba/SyntelSolutions

ACIS

 

[tediger99]

I changed the destination to my personal extension and it still doesn't work. I keep getting the Avaya lady's recording that the call cannot be completed as dialed.

 

[intrigrant]

Is the external number correct?
Do you have a Incoming call route for it?
Is the trunk ID correct?
Did you pay your bills for the line?
Did you program a IP Office before?

A simple mind delivers great solutions

 

[tediger99]

I'm sorry if I'm not asking the right question, but I'm at a total loss as to why this isn't working. I posted on this thread because I thought people would be helpful - not post snarky comments like "Did you pay your bill".

I have another User setup with an ICR exactly the same and it works fine. I have a T1/PRI. The ICR is setup on Line Group 5 to the incoming number 3021. The destination is to 3201. Is there any other reason why I would only be able to call 3021 from internally, but not externally?

 

[TouchToneTommy]

I keep getting the Avaya lady's recording that the call cannot be completed as dialed.

You sure about this one? The Avaya lady, Joyce the Voice, the one you get when you dial *17? What exactly do you hear when you dial from the outside?

 

[intrigrant]

The lack on info in the question is the reason for the snarcky question, but:

I have another User setup with an ICR exactly the same and it works fine. I have a T1/PRI. The ICR is setup on Line Group 5 to the incoming number 3021. The destination is to 3201. Is there any other reason why I would only be able to call 3021 from internally, but not externally?
is what you should post as asking a question.
This is what you should do:
Start monitor, connect to IP Ofice, go to the call filter and enable "Targeting" and shortcode messages id not enabled by default, go to the ISDN filter and enable all options. Then dial the DDI number and see if the call comes in on ISDN, if not then the DDI number is not yours, if yes look what the incoming number format is like, does it match ICR?

A simple mind delivers great solutions

 

[amriddle01]

I would say you don't own the number, people often assume just because the extn is there they also own the external number, when in fact they don't


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[hairlessupportmonkey]

What sort of diagnostics have you tried? System status or Monitor trace to see what happens when you call in on that number?



ACSS - SME
General Geek

 

[sizbut]

The obvious things I would try (in addition to monitoring incoming calls) would be:

- change the routing to a real extension and see if it rings. If it doesn't what do you hear (will confirm if the prompt is coming from voicemail or the line provider)
- if that works, change the ICR destination to Voicemail and see if it answers with the general "which mailbox do you want" prompt.
- if that works, change the destination to a shortcode set for leaving a voicemail in that mailbox, eg. *99/VoicemailCollect/"?username".

also, if you can at some quiet time, temporarily redirect you default incoming call route for calls to see if that works. Would only reroute business for a couple of minutes but would tell you and us a lot.



Stuck in a never ending cycle of file copying.

 

[FlyinScotsman]

I have another User setup with an ICR exactly the same and it works fine. I have a T1/PRI. The ICR is setup on Line Group 5 to the incoming number 3021. The destination is to 3201. Is there any other reason why I would only be able to call 3021 from internally, but not externally?
Forgive me if I'm wrong but shouldn't the destination be 3021 and not 3201?

 

[Telecomboy]

Your call cannot be completed as dialed is not the IPO, it is your service provider. Either you don't own that number or there is something wrong with your route. If you have everything set the same as a working route, then you probably don't own the number you are trying to route.

 

[tediger99]

Thank you all for your responses. I've been on the phone with our ISP all morning arguing with them...we had the number for 2 years and now they show no record of us owning it.

 

[amriddle01]

It was the message that was the giveaway, that is not an IPO prompt so was aged by the provider/exchange before it was (in this case wasn't) reaching the system


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)