Same CLID for same Agent

[Campi]

I have got a SCCS 5.0 and I need to program this situation:
One custemer call to my call center and his call is answer by an agent, if that same customer call again to my call center in 24 hours, i would like the call were to the same agent

 

[Supernn]

You need a CTI solution, like CCT 5.0 or 6.0 toolkits can provide you.
Without that it's not possible.

 

[mcpeppi]

is it possible with one hdx queries to realize?

 

[rfwhite]

Yes, it would be possible with HDX but you'll need to have more than just a database. Whatever you use will need some decision-making ability.

 

[Vaktolteny]

If you have SCCS 5.FP1 or CCMS 6.0 you don't have to develop any HDX softvare. You can use DIW (database integration wizard), a Nortel created tool for HDX integration.