Rings before Auto Attendent 1

[partnerman]

I am working on a Merlin with CKE5 Processor.I've tried the standard procedures that I have found in the forums,but no luck.

Trying to change rings before going to AA(from about 6 to 3).I wasn't sure what Extension was for the AA (791,772)so I printed Group calling and changed time based Overflow on both (791 had 12, 772 had 40).Rings stayed the same.I am stumped

DIRECT GROUP CALLING INFORMATION


A Group # : 770 Group Type : IntegrtdVMI
A Call Distribution Type : LINEAR

A PryAnn No. EXT # LABEL Messaging Announcement
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Messaging Announcement # for Secondary Announcement:
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 1
A Overflow Threshold (Time): 0
A Prompt Based Overflow Option: No
A Overflow to DGC group # :

A Group Coverage : 30

A Member No. EXT # LABEL
A 1 7152
A 2 7153
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

A LINES :
A DIRECT GROUP CALLING INFORMATION



A Group Priority: : 16
A Support Group: :

A Home Group(s)/Priority :
A DIRECT GROUP CALLING INFORMATION


A Group # : 1511 Group Type : AutoLogin
A Call Distribution Type : CIRCULAR

A PryAnn No. EXT # LABEL Messaging Announcement
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Messaging Announcement # for Secondary Announcement:
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 1
A Overflow Threshold (Time): 0
A Prompt Based Overflow Option: No
A Overflow to DGC group # :

A Group Coverage :

A Member No. EXT # LABEL
A 1 1603 GLEN
A 2 1607 BILL C
A 3 1604 BARB G
A 4 1605 DAVE N
A 5 1608 BOB S
A 6
A 7
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

A LINES :
A DIRECT GROUP CALLING INFORMATION



A Group Priority: : 16
A Support Group: :

A Home Group(s)/Priority :
A DIRECT GROUP CALLING INFORMATION


A Group # : 772 Group Type : AutoLogin
A Call Distribution Type : CIRCULAR

A PryAnn No. EXT # LABEL Messaging Announcement
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Messaging Announcement # for Secondary Announcement:
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 1
A Overflow Threshold (Time): 40
A Prompt Based Overflow Option: No
A Overflow to DGC group # : 770

A Group Coverage :

A Member No. EXT # LABEL
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

A LINES :
A DIRECT GROUP CALLING INFORMATION



A Group Priority: : 16
A Support Group: :

A Home Group(s)/Priority :
A DIRECT GROUP CALLING INFORMATION


A Group # : 791 Group Type : AutoLogout
A Call Distribution Type : CIRCULAR

A PryAnn No. EXT # LABEL Messaging Announcement
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Messaging Announcement # for Secondary Announcement:
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 99
A Overflow Threshold (Time): 12
A Prompt Based Overflow Option: No
A Overflow to DGC group # : 770

A Group Coverage :

A Member No. EXT # LABEL
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A 11
A 12
A 13
A 14
A 15
A 16
A 17
A 18
A 19
A 20

A LINES : 809 810 811 812 813 814 815 816 817
A DIRECT GROUP CALLING INFORMATION



A Group Priority: : 16
A Support Group: :

A Home Group(s)/Priority :
P3F1FIM Tone N  $!Group !Callin!g

 

[tdaugirdas]

Both 772 and 791 overflow to voicemail - probably autoattendants. 772 may be for AA1 and the other group for AA2 - but you cannot tell unless you dial into voicemail, choose mailbox admin - and see if both 791 and 772 are autoattendant mailboxes. So - I would do that first. There are lines attached to 791 - so it must be an autoattendant mailbox - but it is only anwering lines 809 thru 817. There are no lines attached to 772 - so changing the time-based overflow in that group - will not have any effect on the AA. Maybe there is another group you are missing for lines 801 thru 807. See what you can find out in mailbox admin.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[partnerman]

Thanks Tom,
I just got into voicemail and checked the AA.Only AA1 is used with a day and night messages (console has night button) Their are no lines assigned to AA.When I call in the AA does pick up after 6 rings.

Any Ideas

Thanks
Mike

 

[tdaugirdas]

Mike:

What you have to do is check for a mailbox 791 and/or 772. Simply choose "Play a mailbox configuration" - and when prompted for a mailbox number - enter 791. Then listen to what it says. If this is a MLM 007 - it will tell you first - if that mailbox even exists. If it does - listen for the type of mailbox. A mailbox with type 15 would be AA1. A type 16 would be AA2. If thie is a Merlin Messaging - it will tell you if the mailbox is configured as an autoattendant (either 1 0r 2). Then report back - although I will be gone thru this evening.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[partnerman]

Tom,
791 is assigned as AA1 hopes this helps

Thanks Mike

 

[tdaugirdas]

Then - if you changed the time-based overflow for Group 791 to 12 seconds - it should ring about 3 times at the operator phone before going to the AA. You may also want to check the "Cover Delay" settings for the operator phone. It should be the default of 3 rings - but someone may have set it higher. To check: press menu, system program, start/exit, extentions, more, more, Cover Delay, Group Cover, key in the operator ext number - it should say 3. If not, backspace out whatever is there - and enter 3 and press enter. Then exit out. Try a call - and see if an unanswered call flows to AA within about 12 seconds.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[partnerman]

Thanks Tom you've been a big help as always

Last night I checked the Cover Delay and that was the ticket.

Thanks again
Mike