Rerouting a known inbound CLI e.g. nuisance call

[SoDoTo]

Can a callers CLI be routed to voicemail using inc tru handling? In a vector would it be an ani step?

 

[Midstream]

There are some posts here on how to use EC500 to do it, which is very inventive. You could use ANI routing in a Vector Routing Table, but you've got to change the dialed number to a VDN.

You can also report the caller to your carrier's "Nuisance Call" bureau/division... whatever. They have methods for dealing with nuisance callers and engaging your local police if need be.

 

[SoDoTo]

Covered the vdn route but user doesn't want to change number!!!!

Police is last resort the user said!!

I'll look up the EC500 one though, it's got me intrigued

Cheers

 

[AVAYAPro]

the user would not have to change their number. you would need to change the incoming-call-handling treatment table for the trunk group and redirect the DID to a VDN which checks the ANI and routes the call accordingly.

doesn't use up ec500 licenses.

ACS - IP Office Implement
ACA - IP Telephony Implement
CCNA - Cisco Certified Network Associate
MCP - Microsoft Certified Professional

I like stars

 

[DAVIDPAYNE]

I like the EC500 option, once you set it up it is very easy to maintain. yes it uses an EC500 lic. for ever number you block this way. But you normal do not have to keep them blocked forever. And if the blocked number then decide to call the person sitting next to the current one that they are calling, (say they dial other number in your dial range) the EC500 method will still stop them. The VDN method you would have to duplicate the work for the new DID number they are using. Avaya should really have some sort of ANI denial list..

 

[LoopbackJack]

The user would not have to change their number with the inc-call-treatment. Remove her extension digits, enter a net new vdn value and point to vector that checks ani table then routes to her original extension.

Rock on, be strong... SG
APDS UC, APDS CC, ACE IP Telephony

 

[SF0751]

Personally, I use the EC500 method. I have 10 allocated just for call block purposes. Use EC500, and it's "one and done". Use the inc-call-treatment method, and I have to put in an entry for each DID. Too much work for me.

I completely agree with David, I would like to see an ANI denial list from Avaya.

Susan
You can have it all. You just can't have it all at once.