Reporting question symposium 4.2 1

[Johnthephoneguy]

A co-worker has a ton of user-defined symposium reports she runs on her PC. Without going in and duplicating everything on my machine, is there a way to copy her reports? Are they stored on her PC and I can copy and paste?

Whats the best way without manually entering them all?

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[Milesprower]

If you are using Classic (or fat) Client, there are no shortcuts. User defined reports are stored on the users PC and are only accessible via the user's ID and password.

 

[swcguy]

There is a utility on the full client in symposium call center client-> Data Migration Wizard that will move the reports. I am not sure if it will provide what you are looking for.

 

[missa909]

- Copy file C:\Program Files\Nortel Networks\Symposium Call Center Server\Client\en\data\nicrpt.mdb from one PC to another
- On the "new" pc, open file in Microsoft Access
- On the Tables tab, open the Reports section
- Under "UserID", change "All" to "None"
- Close and it will automatically save
- Log in Symposium and the new user-defined reports should be there (will need to restart program if it's already open)

Now you may send your reports to any PC, any user.

 

[Milesprower]

I haven't tried this yet, but be sure I will when I get a chance. Thanks missa909!