Remote Desktop connection failing

[thatguy1981]

I have a Win2k server running Terminal Services. Clients connect remotely through a VPN, then run RDC (Remote Desktop Connection) over that.
The problem I have is that one client running XP Pro can connect the VPN successfully using dial-up, ping the server, but the RDC fails with a "remote connection failed" message and a list of 3 possible causes (No free session, network issue, can't remember third cause)

I have successfully connected the VPN and RDC from another location(different client) running XP with no issues at all. So I am sure the issue is on the client's end. I just need to be able to tell them what the cause is.

Any ideas?
Thanks in advance
Daniel

 

[John Lewis]

A) Describe your VPN connection.

B) Check event viewer on the server for more specific error messages.

 

[ImaWanderer]

I've gotten that message for several reasons:

1. My VPN wasn't set up correctly
2. The Remote computer was down
3. My Internet connection was off
4. I was trying to connect from a hotel and couldn't get through their firewall.

Don't know if that helps