RCC Reporting stopped displaying data past specific date

[hollyberry061203]

HI,

We run BCM 400 3.7 version and Reporting for contact centre. I cannot get any historical reports from it after 26th Jan @ 20:23 - it tells me that that is the latest data it has - and today is 28th. Also when I try to get a real time report I get Invalid Request. Any ideas?

thanks

 

[DBrewsky]

The BCM has some bad XML data. Look on the server for the RCC folder then look for a sub-folder called LOGS. You will see where it's getting the bad xml.

Everytime this happens I have to call Nortel support.

--DB

http://support.csctech.us

 

[hollyberry061203]

Hi,

Can you advise as to how I get onto the BCM -to do this. I tried using Element Manager and then using the IP with c$ etc but no joy.



Also what does Nortel usually tell you - is this a BCM fault or a fault with the Reporting For Contact Centre web server pc/data.

thank you for this information.

 

[BombOne]

I get that error sometimes and just fiddle with it a little, sometimes I re-put in the connection info in the rcc server, and reboot, I have always been able to clear it up. Does it say invalid data, click here for details? I get that a lot, then it gives you the option to skip the bad data, or retry to get it.

 

[DBrewsky]

Nortel has always bit the bullet on these types of cases, especially when I tell them it has to be Nortel attributable due to the manufacturer not supplying password of the day to repair or remove the corrupted data from within the BCM.

--DB

http://support.csctech.us

 

[hollyberry061203]

Thanks for responding - looks like I have it working again. BCM reboot and CCRS connection reset.Looking ok now.

Thanks