Quality Monitoring Error code on Search and Reply function : ERR 1263

[telklass]

Hi Guys,

I am having issue while trying to play audio on Quality Monitoring for call that are recorded,
This message appear on the little box

eRecorder Error. Expected content not received. Please contact your System
Administrator and ask them to check the eRecorder's NT event log.

Err 1263 .

Somebody here can help me to find out the issue .
This problem appears suddenly, the application was working great previously and no change has made on it.

Look forward to your reply.

Thanks !