Problems Drop Calls in Avaya Enviroments.

[jorglct]

Problem Sip trunk

Hi Guys:

I got the following problem, When the calls start to drop or not hearing . Where begin to make troubleshooting process? I have the following configuration.

SBC-Session Manager-PBX

Thanks a lot.

 

[dialtonebone]

Where to start:
SBC tracing (wireshark or built in tools)
Session Manager: traceSM
PBX - I'm assuming Avaya CM, so "list tra tac XXX"


Is this internal calls getting dropped, or just external? If it's external, that simplifies things. Just start from the inside, troubleshoot CM <->SM then SM<->SBC and see who drops the call or audio/RTP and when.

 

[jorglct]

Thanks Randy!

In this moments is to external, by the way is a random problem. I communicated with Avaya and my SIP provider to try find problem.

 

[jorglct]

When use traceSM can trace traffic long time or should be bit to not affect Session Manager?

 

[dialtonebone]

Tracing can take up resources if the warning messages are true. I've never had an issue yet. I'd not recommend running a trace for hours on end unless necessary though -- that's a lot of data to filter through. It may be necessary though it sounds like.