Printing Issue - Everything is Huge

[cjernigan]

I have a user running Win2K, any print jobs sent from Office (Word,Excel, Outlook), IE, the printer test page, etc. come out huge (text and images). This occurs on 2 different models of printers and under separate user profiles. This doesn't happen from other computers on the network, so it is isolated to one particular PC.

Suggestions?

Thanks

 

[packdragon]

If it's isolated to one particular PC, then it may be an odd print setting they have. There are lots of options you can set in print settings, including a section called "Zoom". Make sure it isn't scaling to some odd paper size. If that isn't it, poke around the printer Properties, including the Advanced button. Let us know what you find!

- Zoe, that's ZOH-EEE, get it right please
- Just a little ol' MCP at Solien Technology
-

http://www.solien.com

 

[cjernigan]

Things are scaling properly - or at least set correctly.

An additonal clue is that the printing problem only happens with Microsoft products. Printing out of Adobe produces the desired results.

As a temporary fix, the user is converting everything to PDFs and then printing.

 

[SpotLizard]

Could be a print driver issue. If this is a network print device delete the printer on the user's machine. Create a LOCAL printer that has the same driver (choose to REPLACE the existing driver if prompted). Now redirect printing from the local LPT port to the IP address of the network print device.

With Win2K/NT printer drivers can be installed from the print server to a network client that wants to use the print device. Sometimes these drivers go bad. The version on the local machine is not corrupt and can be used instead.

Hope this helps.

SL