Printer jobs restart for no reason

[Greeny]

Hello All

Can anyone help me at all with this problem???

We have several large capacity printers at our site all set up onto a print server via network ports. Recently we have moved from windows NT 4.0 to Windows 2000 Server. This is a different machine as well. 2 x 2.8ghz Xeon processors and 2gb of Memory.

We are using two fairly powerful Windows 2000 Professional workstations to spool the print jobs up.

Now the problem that is occurring is that for no apparent reason, on occasion when a print job has been spooled and is printing to the printer, the job will just restart again from Page 1. There are no errors or messages on the Event logs of either Workstation or on the Servers. This is happening on each kind of printer we have (Kyocera, HP, Lanier etc).

At first I thought it could be network traffic but this sometimes happens even when a small job has been spooled to just one printer. I've tried adding extra memory, putting the printers on a different network altogether but still the problem occurs.


Can anybody help????

 

[eaglefan2000]

I had a problem similar to this where a user printed a document it was stuck in queue of the local machine. Needed to disable bidirectional support under the ports tab for the local printer.

Joseph Kunder
Technical Systems Specialist

 

[Greeny]

I'll give it a go and see what happens

 

[Greeny]

Nope it can't be that. I've checked the settings on the old NT box and Bidirectional support was enabled on all the printers. Some of the printers don't even allow me to change the setting (greyed out). Its something to do with Windows 2000 itself. Does 2000 deal with printing differently? Do the network ports have to be set up in a specific way?