Pointing DID to calling group

[Jensen05]

I need some help with a Magix. I am trying to point a DID to a calling group so outside callers will connect directly to the group members. I was told that I could re-number an existing calling group to the DID that I plan on using and that should do it. I renumbered 771 to 5811 (DID) and added 3 members to 5811 but no phones ring when I call the DID. I selected "ring all" for the hunt type. Am I missing something?

 

[TouchToneTommy]

What happens when you call 5811 internally?

 

[tdaugirdas]

Did you set the Group Type to "autologin"? The default is "autologout". Since they are logged out - no phone will ring. So try changing the Group Type of 5811 to autologin.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[jim1964]

how many digits are you being sent (ie 5811 or 811),
can you dial it internally.

 

[Jensen05]

4 Digits are being sent and I haven't had them dial 5811 internally. I'll have them try it.

I did leave the group type set at auto logout so I'll change that and test it again.

 

[Pepperz]

There's kind of an old proverb with the calling groups at all levels of the MErlins: "No loggy, no cally". I think it's in the Avaya docs somewhere.

 

[Jensen05]

Changing the group type to Auto Login fixed the issue and the phones ring when the DID is called. Thanks for the help!