So, this is the wrong forum to post this in most likely, regarding topic, but it's one of the most active that I frequent so I figured people out here have come across this and have their own ideas... here goes.
What we have in place to track system passwords and SOP's(standard operating procedures)... sucks. We use a xls spreadsheet to do our passwords, and post that in an exchange public folder... all of our server guides and procedures are written in word docs, and posted in the public folders... this leads to a pretty inefficient system. There's not much version control, the SOP's get outdated pretty quickly and aren't easy to find, and it's not in your face, so people tend to not look there.
What does everyone out there use to manage internal IT knowledgebases/password lists? I'm not sure if I should take the time and go down the sharepoint path... I'm not a .net programmer at all and I heard that to fully utilize a sharepoint environment you need to be pretty intimate with .net.
I'm just looking to get a discussion going, and see what people's thoughts are out there. Ideally I'd love to have a wiki/blogish type environment where we can interlink and get some smart communication going within our documentation. For example, if I have an issue with VMware, I'd like to search and find all my documents regarding VMware, but within that document, if I require some exchange knowledge, I can link to a relevant document from that.
I suppose what I want is still a work in progress.. It's a project for next year to try to re-vamp some of the internal IT processes, but I'd like to start thinking about it sooner than later.
Anyways, look forward to hearing some thoughts and criticisms
What we have in place to track system passwords and SOP's(standard operating procedures)... sucks. We use a xls spreadsheet to do our passwords, and post that in an exchange public folder... all of our server guides and procedures are written in word docs, and posted in the public folders... this leads to a pretty inefficient system. There's not much version control, the SOP's get outdated pretty quickly and aren't easy to find, and it's not in your face, so people tend to not look there.
What does everyone out there use to manage internal IT knowledgebases/password lists? I'm not sure if I should take the time and go down the sharepoint path... I'm not a .net programmer at all and I heard that to fully utilize a sharepoint environment you need to be pretty intimate with .net.
I'm just looking to get a discussion going, and see what people's thoughts are out there. Ideally I'd love to have a wiki/blogish type environment where we can interlink and get some smart communication going within our documentation. For example, if I have an issue with VMware, I'd like to search and find all my documents regarding VMware, but within that document, if I require some exchange knowledge, I can link to a relevant document from that.
I suppose what I want is still a work in progress.. It's a project for next year to try to re-vamp some of the internal IT processes, but I'd like to start thinking about it sooner than later.
Anyways, look forward to hearing some thoughts and criticisms
