Outside line

[MarkHillman]

Hi Guys,

I have a system where everyone has to get an outside line via the operator. So, when they say "Can i have an outside line?"

How do i do it?

I can dial the number for them and transfer it no problem, but when i need to get a line, it won't work. It's an ISDN30

Thanks

http://www.thebcmspecialist.co.uk

 

[MarkHillman]

Well, i have tried a few things and nothing. it must be able to do this, but struggling?

http://www.thebcmspecialist.co.uk

 

[42SKPK]

You must add for eache sets access to PRI (BlocA) ...
Default setting for each set is access to Pool A but PRI have usually Bloc A ...

Open EM,
In Telephony/ sets/active sets/ pool access -->add blocA...

 

[42SKPK]

have you configured destination code and route ?

 

[acewarlock]

Is this a new system or has this been working?




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[MarkHillman]

Never been tried, it's something thay have asked for, but no go this end

Can't assign the bloca to any of te sets, just 221...

So, not sure where to go?

http://www.thebcmspecialist.co.uk

 

[acewarlock]

Your assignining the Lines to 221, you need to assign the Pool to each phone. what pool iare the BRI assigned to? Look at each trunk to see.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[Johnthephoneguy]

Ace I think he wants each station to call 221 to get an outside line, not have access to them directly(which is what I think you are explaining to him).

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[acewarlock]

I read that the other way, the phones can't get an outside line because it isn't programmed right and the only way they can make a call it to call the ATT and have her give them a line.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.