Outlook 2003 - HTML emails displayed as Plain Text

[beatdown]

We have one user, with Outlook 2003, who is experiencing the following issue:

When somebody sends her an email sent as HTML, when she receives the email and opens it, it is displayed as plain text. In the upper left corner, it says (plain text). But if other people are copied in on that same email, it shows up as HTML on everyone elses Outlook.

I checked to make sure that "read all standard email in plain text" is not checked.

I also verified that under Options - Mail Format, it is set to use HTML and Word as the editor.

Thanks!

 

[beatdown]

Problem solved - it was AVG Antivirus. I turned off the features that scan email, and that fixed it.

 

[SkipVought]

Thank you for posting your solution.

Skip,
^{Don't let the Diatribe...
talk you to death!}
_{Just traded in my old subtlety...
for a NUANCE!}