I have user who needs to have 2 different email profiles on her NT box. Both profiles were created. But, when trying to open the 2nd profile "Unable to open the default email folder. You do not have permission to log on" shows. Both profile was configure with NONE in the password field. Pls help.
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Outlook 2000
- Thread starter dhowsp
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- #5
A couple questions:
1) Is the user logged onto the NT box as the Admin?
2) Are both profiles accessing the exchange server? If so, are both profiles in her name?
On the desktop, right-click the Outlook icon and go to Properties. Click the "Show Profiles" button. Try deleting the one that has problems and re-create it.
~cdogg
"The secret to creativity is knowing how to hide your sources."
- A. Einstein
1) Is the user logged onto the NT box as the Admin?
2) Are both profiles accessing the exchange server? If so, are both profiles in her name?
On the desktop, right-click the Outlook icon and go to Properties. Click the "Show Profiles" button. Try deleting the one that has problems and re-create it.
~cdogg
"The secret to creativity is knowing how to hide your sources."
- A. Einstein
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There's the problem. You are trying to access two different exchange server accounts. By default, Outlook uses NT Password Authentication, the one you signed onto the PC with. Since this ID/Password doesn't match the other user's, then you must set up Outlook differently.
I haven't tried this in a while, but this might help:
1) Go to Tools->Services, and go into the properties for the "Microsoft Exchange Server"
2) Go to the "Advanced" tab and change NT Password Authentication to "None"
3) Go to the "Dial-Up Networking" tab and select Dial using the following connection
4) Leave the first field blank and select "Use the following settings at logon"
5) Enter your username and domain name ONLY - leave the password field empty
6) Hit OK twice
7) Go to Tools -> Options -> Mail Services and make sure you have prompt for a profile to be used selected
8) Hit OK and restart Outlook
Like I said, it's been a while since I had to set something like this up. If the above doesn't work, you can always reverse it to get back where you were. Good Luck!!
~cdogg
"The secret to creativity is knowing how to hide your sources."
- A. Einstein
I haven't tried this in a while, but this might help:
1) Go to Tools->Services, and go into the properties for the "Microsoft Exchange Server"
2) Go to the "Advanced" tab and change NT Password Authentication to "None"
3) Go to the "Dial-Up Networking" tab and select Dial using the following connection
4) Leave the first field blank and select "Use the following settings at logon"
5) Enter your username and domain name ONLY - leave the password field empty
6) Hit OK twice
7) Go to Tools -> Options -> Mail Services and make sure you have prompt for a profile to be used selected
8) Hit OK and restart Outlook
Like I said, it's been a while since I had to set something like this up. If the above doesn't work, you can always reverse it to get back where you were. Good Luck!!
~cdogg
"The secret to creativity is knowing how to hide your sources."
- A. Einstein
marcs41,
Well, the steps above don't give additional rights to either user. Instead, when you start Outlook, you'll get a prompt asking for the password. The user ID and domain will already be displayed. Just simply type the correct password and you're off.
The problem he was having in the beginning was that it was pulling the password from the NT login. After making these changes, it won't pull that password automatically, giving you the option to use any ID/Password that you want - assuming it's is a valid domain ID.
dhowsp,
Forgot to mention in those steps above...
It would be worthwhile for you to repeat steps 1-5 for each profile that you have. That way, after you select the correct profile that you want to use, the login prompt will already have the correct username.
~cdogg
"The secret to creativity is knowing how to hide your sources."
- A. Einstein
Well, the steps above don't give additional rights to either user. Instead, when you start Outlook, you'll get a prompt asking for the password. The user ID and domain will already be displayed. Just simply type the correct password and you're off.
The problem he was having in the beginning was that it was pulling the password from the NT login. After making these changes, it won't pull that password automatically, giving you the option to use any ID/Password that you want - assuming it's is a valid domain ID.
dhowsp,
Forgot to mention in those steps above...
It would be worthwhile for you to repeat steps 1-5 for each profile that you have. That way, after you select the correct profile that you want to use, the login prompt will already have the correct username.
~cdogg
"The secret to creativity is knowing how to hide your sources."
- A. Einstein
O, I agree with you 100% cdogg, did that myself once.
But I feel that dhowsp is getting in over his head to work like that.
You have to agree, it's not a 'clean' way to proceed.
What if one day he has to do that for over 100 users if they ask? That would become a nightmare for him.
That's why he would better educate the user, configure her correctly this time. Short pain.
Also, I don't get the impression dhowsp knows what he is doing. That's ok, everyone has to start, but I prefer to have people start the 'right' way then the 'workaround' way.
It pays off in the long run.
Just my opinion , build on years of cleaning up the mess of others ;-)
The solution is out there.![[morning]](/data/assets/smilies/morning.gif "[morning] [morning]")
But I feel that dhowsp is getting in over his head to work like that.
You have to agree, it's not a 'clean' way to proceed.
What if one day he has to do that for over 100 users if they ask? That would become a nightmare for him.
That's why he would better educate the user, configure her correctly this time. Short pain.
Also, I don't get the impression dhowsp knows what he is doing. That's ok, everyone has to start, but I prefer to have people start the 'right' way then the 'workaround' way.
It pays off in the long run.
Just my opinion , build on years of cleaning up the mess of others ;-)
The solution is out there.
OK, I see where you're coming from now! However I must ask. How often do you have a user trying to access 2 different email accounts (2 separate domain ID's) from the same NT login? Hopefully, not very often. That would be a nightmare if every one in the company needed that kind of access.
~cdogg
"The secret to creativity is knowing how to hide your sources."
- A. Einstein
~cdogg
"The secret to creativity is knowing how to hide your sources."
- A. Einstein
you would be surprised what I founf 'in the field'.
People get used very quickly to that kind of misuse.
It's the poor new IT guy that gets the blame and frustrations when he or she cleans up the mess. Been there, done that..
Small companies not willing to pay for a real IT guy, let just anyone with a Nintendo become IT-Manager (and that is not a joke, I've really seen it happen).
The other worst nightmare I encounter is a student in his first job, they will just go for every wimp their boss has .. until it all goes wrong and then gets sacked for incompetence.
I got enough hair on my teeth over the years to say NO to any boss if they want me to do something I will regret later or that will compromize security.
If you are a beginner, ther should not be anything wrong with saying no, or I cannot do this, but above all, read some background info and come prepared to the boss to prove your point of view. The solution is out there.
People get used very quickly to that kind of misuse.
It's the poor new IT guy that gets the blame and frustrations when he or she cleans up the mess. Been there, done that..
Small companies not willing to pay for a real IT guy, let just anyone with a Nintendo become IT-Manager (and that is not a joke, I've really seen it happen).
The other worst nightmare I encounter is a student in his first job, they will just go for every wimp their boss has .. until it all goes wrong and then gets sacked for incompetence.
I got enough hair on my teeth over the years to say NO to any boss if they want me to do something I will regret later or that will compromize security.
If you are a beginner, ther should not be anything wrong with saying no, or I cannot do this, but above all, read some background info and come prepared to the boss to prove your point of view. The solution is out there.
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- #18
Marcs41 and Cdogg. I apprecioate all your help. There are certain situations where a user needs to work around things. Webaccess would solve this problem right the way. Everything you guys mention were tested before I post this question. I had this setup a few time long time ago. But, for some reason it did not work this time. Just don't be too quick to put on the good old "getting in over his head". Thanks again.
Which one of these two scenarios best describes your problem?
1) When you try the 2nd profile, you are able to log onto the exchange server, but not gain access to the PST on the hard drive.
2) You can't get anywhere with the 2nd profile. The PST and exchange server (main inbox) are both inaccessible.
I just want a clear picture of what happens when you launch Outlook. Does Outlook prompt you to select the profile? If so, if you choose the profile that is a "different" ID of the one you just logged in with, does it prompt you for an ID/Password? It should.
Go back to Tools->Services and check the "properties" of each personal folder. There, you will be able to see the path of the PST's. Make sure permissions are set locally to allow access for the user signed on to the folder specified.
~cdogg
"The secret to creativity is knowing how to hide your sources."
- A. Einstein
1) When you try the 2nd profile, you are able to log onto the exchange server, but not gain access to the PST on the hard drive.
2) You can't get anywhere with the 2nd profile. The PST and exchange server (main inbox) are both inaccessible.
I just want a clear picture of what happens when you launch Outlook. Does Outlook prompt you to select the profile? If so, if you choose the profile that is a "different" ID of the one you just logged in with, does it prompt you for an ID/Password? It should.
Go back to Tools->Services and check the "properties" of each personal folder. There, you will be able to see the path of the PST's. Make sure permissions are set locally to allow access for the user signed on to the folder specified.
~cdogg
"The secret to creativity is knowing how to hide your sources."
- A. Einstein
- Thread starter
- #20
scenarios 2 best describes the problem. Both profile will prompt you to enter user name, password and domain name. But, the second profile (First profile is fine) comes up with an error "you do not have permission to log on to the e-mail folder". Thanks.
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