Outbound caller ID hell

[tmckeown]

Man, it's been one of those months that a career change seems like a good idea. but anyway,

We have an IP412 (3.1 65) with a dual T1/PRI card. Verizon is the only phone carrier in our area, so they have provided us with a T1 connection. It appears to be E&M Tie, SF/AMI, Wink Start. Since moving all our phone lines from POTS to the T1 we have no outbound caller ID. All the people we call see "unknown number" in their caller ID. The funny thing is, if we call Verizon, they see our number. Outbound caller ID was fine when we used POTS lines. To make it worse, Verizon says there is nothing wrong with the T1 circuit. Maybe I'm missing something. From what I have read, we can't set the outbound caller ID on a T1 line. That is only used on PRI lines, due to the extra data channel that the PRI has.

Am I correct on this? Has anyone else run into this trouble? I just want our number to show up when we call people. Is there something I could have missed, or is this strictly a Verizon problem?

Thanks for the help,

 

[erwatki]

I checked out the availability for QWEST One Flex Integrated Access T1 - in the Sycamore IL community (using the USPS address) and it is not deployed there yet - sorry to say. Good luck with ATT.

 

[bigjerms]

This is very common, wonder what the rural telecom taxes and fees pay for. Their DSL rollouts in suburban areas I'd guess.

I had a similar situation with a Qwest line in Oregon. You really need a PRI.